An opportunity has now risen within our CASS team, and we are looking to recruit a hardworking, analytical individual who thrives in a varied environment where no two days are the same. If you’re looking for an opportunity that allows you to use your initiative, develop your analytical skills and manage your own workload this could be perfect for you!

Purpose of the role

Reporting to the CASS Manager, the CASS Analyst will be responsible for assisting operational teams in complying with the FCA CASS rules. You will be a part of a growing team working within Operational Oversight and interacting with the wider business.

What does the job involve?

• Undertake an annual risk-based CASS monitoring plan
• Identify and manage CASS related risks
• Maintain the CASS Risk and Control Assessment to enable the firm to develop and strengthen CASS controls
• Under testing to assess effectiveness of key CASS controls
• Identify, document and escalate CASS breaches, collaborate with the wider business to implement preventative controls
• Undertake root cause and trend analysis to enable the production of MI
• Provide support and assist in the delivery of training to operational teams
• Support change initiatives, assessing the impact on CASS processes
• Represent the CASS team in relevant discussions and meetings
• Maintain CASS Resolution Pack documentation and other CASS policies
• Facilitate internal & external CASS audits, supporting walkthroughs and sampling
• Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty.
• Following structured processes to deliver accurate outcomes to meet regulatory requirements, including consumer duty and deliver the best possible customer experience.
• Approach vulnerable customers using best practice and document any reasonable steps taken for their fair treatment.

A successful candidate will have:

• High levels of organisation and attention to detail
• Be self-motivated with the ability to effectively prioritise, manage own time and work to deadlines
• Be able to influence, build and maintain positive relationships
• The ability to challenge others in an appropriate way
• The ability to make the complex simple for others

Competence, knowledge and skills

• FCA CASS experience and knowledge, particularly chapters 6, 7, 8 & 10 of the CASS handbook
• Completion (or part completion) of CISI CASS Level 3 qualification is desirable
• Experience in performing process reviews and report writing
• Experience working with Microsoft Office, including Excel, Word and PowerPoint
• Excellent problem solving and decision-making skills with the ability to compile and evaluate data for decision making
• Strong verbal and written communication skills
• Good understanding of financial services is desirable
• A bachelor’s degree in a relevant field of study (or equivalent workplace experience) is desirable

What we offer:

• Starting salary of up to £30,900per annum, depending on experience
• Generous holiday allowance of 25days, increasing up to 31 days with length of service
• Holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by SimplyHealth
• Discounted private healthcare scheme and dental plan
• Free onsite gym
• Employee Assistance Programme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Loans for travel season tickets
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Ongoing technical training
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above or just want to know more about the company and the role, we'd love to speak to you.