At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You’ll do more than the expected. You’ll do the unexpected.

In this development opportunity, you'll be responsible for providing new and existing Corporate clients of American Express with their first experience of our industry-leading onboarding process.

You will consult with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS). You will lead the onboarding of international clients with support from Business Development Managers. Your responsibilities include advising clients on legal and regulatory requirements, managing contracts to completion, ensuring documentation compliance, and launching American Express' commercial relationships. Additionally, you will have the opportunity to lead business transformation projects with local and regional impact across the organization.

Our GCS teams develop and deliver innovative, compelling, and award-winning solutions that provide medium, large, and global-sized businesses with greater visibility and control of their spend. We are now looking for a talented and driven individual to join this high-profile, successful team.

The Central Onboarding Team (COT) is based in Brighton. The role of Implementation Specialist is an exciting opportunity for a self-motivated, results-driven individual who enjoys teamwork, managing partners, and building relationships.

How will you make an impact in this role?

This role is critical to the success of the French Sales and Account Management Teams. You are responsible for ensuring a smooth and seamless end-to-end implementation, driving billings and growth by making it easier for clients to use and manage their card programs.

The successful candidate will implement new and expanding corporate clients, fostering a deep and valued relationship before passing the account to the account management teams. Responsibilities include end-to-end implementation of French Corporate Accounts (Card and Business Travel Accounts).

Core Responsibilities

• Onboard clients by completing application forms and collecting all required legal documents
• Ensure smooth setup of all account aspects, including detecting missing information, managing card member applications, internal platforms, Membership Rewards, billing support files, payment methods, and other requirements
• Input client data into risk tools and set up their programs accordingly
• Own projects that develop and improve existing tools and processes
• Provide dedicated advisory services to new clients throughout implementation and enrollment
• Conduct early engagement calls and emails to drive card activation and address potential issues
• Monitor billing and payment processes by liaising with clients to ensure correct billing and settlement
• Collaborate with Sales, Account Sales, and Implementation Managers for successful implementation and handover

Minimum Qualifications

• Ability to multitask, prioritize, and work under pressure
• Proven ability to build and retain relationships
• Excellent communication skills (telephone, verbal, written)
• Strong time management
• Self-motivated, results-driven
• Proactive in process improvements
• Customer-focused, able to identify and meet individual needs
• Analytical and problem-solving skills
• Change management skills, adaptable to change
• Accountability for resolving issues promptly
• Team player
• Proficiency in Excel
• Sales background is an advantage
• Fluent in French

We support your well-being with benefits that promote your physical, financial, and mental health, and offer flexibility to balance personal and professional life, including:

• Competitive salaries
• Bonus incentives
• Financial and retirement support
• Medical, dental, vision, life insurance, and disability benefits (location-dependent)
• Flexible work arrangements (hybrid, onsite, virtual)
• Paid parental leave (location-dependent)
• Access to wellness centers and counseling services
• Career development and training opportunities

Employment is contingent upon successful background verification, in accordance with applicable laws and regulations.