Hours: 20-24 hours per week

Location: West Berkshire (hybrid working available)

Reports To: Chair of Trustees

About Us

Time to Talk West Berkshire is a local charity dedicated to promoting the emotional and psychological wellbeing of young people aged 11–25 and their parents. We provide counselling in schools, online support, community outreach, and training for counsellors and staff, working closely with local partners to make sure no young person faces mental health challenges alone.

Job Purpose

The Charity Services Director will ensure the smooth day-to-day running of the organisation, supporting trustees, counsellors, and stakeholders to maintain consistently high standards of service delivery. This role involves leadership, coordination, financial oversight, fundraising, and stakeholder engagement to promote and sustain the charity’s mission.

Key Responsibilities

Leadership & Coordination

• Provide line management of the Charity Services team (4 x part-time staff), including annual reviews.
• Regular liaison with Clinical Services team to ensure our clients receive the best possible service. A close working relationship with the Clinical Director is essential.
• Manage charity inboxes and communications, responding to technical and general enquiries (Trustees, funders, counsellors, clients).
• Provide induction and support for new counsellors, ensuring GDPR and IT training is completed.
• Oversee systems including Counsel 360 (C360) and SilverCloud, resolving issues, extending client access, and generating reports.
• Support volunteers and manage annual reviews of services.

Fundraising & Marketing

• Research and apply for new funding opportunities.
• Write grant applications, reports and thank-you letters to funders.
• Liaise with platforms such as Good Exchange.
• Support campaigns, events, and social media presence.
• Manage publicity, PR, and relationships with partners.
• Support the Young Ambassadors programme.

Finance

• Reconcile all bank transactions using Xero.
• Monitor budgets and restricted funds.
• Liaise with the Finance Trustee.
• Generate and manage school invoices.

Reporting

• Prepare weekly stats reports for the Chair of Trustees.
• Produce quarterly reports for funders and stakeholders (e.g., PDF/PHF).
• Contribute to annual service reviews and reports.

Meetings & Stakeholder Engagement

• Attend Operations meetings (bi-weekly), Trustee meetings, and other stakeholder meetings.
• Build and maintain strong relationships with external partners.
• Represent the charity at local events.

Training & Development

• Complete training as required (Teams, Office 365, GDPR, C360, Silver Cloud).
• Support onboarding and training of supporters and volunteers.

General Administration

• Recruitment, induction, and management of volunteers.
• Maintain and update the charity website.
• Oversee annual accounts and service review.
• Carry out other duties as required to support the charity’s aims.

Person Specification

Essential

• Highly organised, with excellent time-management skills.
• Strong IT skills (particularly Excel, Office 365, and Xero).
• Confident communicator, both written and verbal.
• Able to work independently while collaborating effectively with a small, friendly team.
• Commitment to promoting young people’s mental health and wellbeing.

Desirable

• Experience in charity operations or service management.
• Knowledge of counselling, mental health services, or youth support.
• Experience with fundraising platforms and social media campaigns.

What We Offer

• A flexible, supportive, and friendly working environment.
• Training and professional development opportunities.
• The opportunity to make a real difference to the lives of young people in West Berkshire.