Overview

The Vacancy
Following the merger between Paradigm and Settle, we are creating a stronger housing association serving over 30,000 homes across the Southeast and East of England. We are seeking a visionary Chief Information Officer (CIO) to join our Executive Team to shape the digital future of a newly merged organisation, driving innovation, integration, and resident-focused service delivery. Our CIO will lead the development of a Group-wide digital strategy, harnessing data, AI, and emerging technologies to improve resident experience, streamline operations, and support our environmental goals. You will shape our integration programme, ensuring systems and services are aligned, agile, and future-ready.

We are looking for a strategic leader with deep expertise in IT, data analytics, and performance frameworks. You will bring experience of leading complex change in a regulated environment, and a passion for using technology to enhance customer and colleague experiences. Your ability to influence at Board level, inspire high-performing teams, and deliver robust, resident-focused solutions will be key to your success. As we begin work on our next Corporate Plan (2026 onwards), your leadership will help us navigate opportunities and challenges ahead, including those arising from the wider political and economic landscape. If you are excited by the opportunity to lead digital transformation in a newly merged, ambitious housing group, we would be delighted to receive your application.

Application Process

Applications are being managed by our partners at Gatenby Sanderson. For further information and a confidential conversation, please contact:

• Ellie Masters-Gregory on 07867 455 223 / ellie.masters-gregory@gatenbysanderson.com
• Simon Wing on 0207 426 3976 / simon.wing@gatenbysanderson.com

Please note that we are not accepting direct applications via our website. All applications are being managed by our recruitment partners at Gatenby Sanderson. The full vacancy listing on Gatenby\'s website can be located by following this link: Job - GatenbySanderson.

About us

We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are focused on delivering our five-year corporate plan with ambitious objectives including delivering one of the sector\'s largest digital transformation programmes, improving our environment and sustainability targets, and delivering more quality homes to people who need them.

Our benefits

• Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
• Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee\'s contribution rate.
• Car leasing scheme.
• Annual bonus potential.
• 1 paid professional subscription per year.
• Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
• Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
• Hybrid working for many roles.
• Up to three paid Giving Back (volunteer) Days a year.
• Modern collaborative offices, with free parking and charging points for electric vehicles.
• Opportunities for career development and progression.
• Social events such as quiz nights, Christmas Party, Summer BBQ.

Our Vision

We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together
The safety of our customers, colleagues and ourselves is a priority in everything we do.
Driving Improvement
We seek to do things better and deliver value to our customers.
Working As One
We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
Acting Thoughtfully
We make ourselves aware of our customers\' and colleagues\' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
Being Clear
We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.