Chief Operations Officer
New Today
Rapid EMEA and Middle-East growth means we now need a hands-on COO to transform a 30-person core team + partner network into one high-performing engine, lift margins, and embed AI-driven ways of working.
What you’ll own
Unify five functions: Research Ops, Marketing, Business Development, Data/Engineering, and our emerging Consulting practice.
Commercial & margin management: Partner with the CEO to hit top-line growth and healthy gross-margin targets.
Process & people: Embed OKRs, KPIs, agile rituals, and vendor frameworks that cut delivery time and boost engagement.
AI acceleration: Champion new AI/ML projects (panel automation, Gen-AI reporting) and manage tech partners.
Governance: Approve new hires and OPEX within an agreed threshold.
What success looks like (12 months)
60-70 % of MD’s internal time freed for client work.
+30-40 % billing uplift from existing clients.
High-NPS delivery with minimal staff attrition.
What you bring
10 + yrs in data/insights, SaaS, or tech-enabled services (luxury/premium focus).
3 + yrs leading multi-office teams of 30-100 people.
Proven record of boosting margins and streamlining ops.
Hands-on or leadership experience with AI / analytics initiatives.
Ability to work in London 3 days/week and travel internationally (≈ 1 trip/quarter).
What we offer
Competitive London package (base + bonus + equity), private medical, and the chance to architect the global operating model of a high-growth luxury-insights group.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About the job
Contract Type: Permanent
Focus: Business Services
Workplace Type: Hybrid
Experience Level: Executive
Location: City of London
Contract Type: Permanent
Specialism: Sales & Commercial
Focus: Business Services
Industry: Consultancy
Salary: £120,000 - £180,000 per annum + equity, bonus
Workplace Type: Hybrid
Experience Level: Executive
Location: City of London
FULL_TIMEJob Reference: GEMGWR-D1D5CCB5
Date posted: 7 August 2025
Consultant: Stefan Spaulding
london sales-and-go-to-market/business-services 2025-08-07 2025-10-06 consultancy City of London London GB GBP 120000 180000 180000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true #J-18808-Ljbffr- Location:
- London, England, United Kingdom
- Salary:
- £200,000 +
- Category:
- Management & Operations
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