Overview

Cisco Technical Customer Success Manager – BT Group

Join to apply for the Cisco Technical Customer Success Manager role at BT Group.

Responsibilities

• Building and nurturing strong multi-level relationships with customers to understand their technology environment related to the Cisco portfolio and how this is being used to support their business goals.
• Facilitating alignment workshops to review adoption progress and drive customers outcomes and benefits expected from Cisco products leading to successful onboarding, adoption and renewals.
• Creating and driving technical adoption plans that align with customer goals to maximise their technology investments and promote the full utilisation of Cisco technologies.
• Acting as a technology evangelist between customers and product teams, providing feedback to inform product development and enhancements.
• Staying up-to-date with the latest technologies, competitive landscape, and industry trends to provide expert guidance to customers in support of Cisco adoption.

Requirements / Qualifications

• Cisco product and technical expertise.
• Experience identifying and promoting feature opportunities and winning use cases.
• Experience evangelising product and service roadmaps.
• Excellent communication and influencing skills with the ability to inspire tactical and strategic customer decisions.
• Willing and eligible to undergo Security Check (SC) level Security Clearance. To gain you will need to have been a resident in the UK for a minimum of 5 years and have no criminal record.

What You’ll Bring

• Willing and eligible to undergo Security Check (SC) level Security Clearance.

Why this job matters

BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey.

What’s In It For You

• On target bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• Equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
• Enhanced women’s health support
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Additional notes

Closing Date: 5th September 2025

Locations: Birmingham, Bristol, London or Manchester

Enhanced Security Clearance: if successful, you must be willing and able to undergo Security Check (SC) level clearance. To gain you will need to have been a resident in the UK for a minimum of 5 years and have no criminal record.

Don’t meet every single requirement? We encourage you to apply anyway. BT is committed to inclusive hiring and building a diverse, authentic workplace.

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