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About

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join Our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

About

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join Our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering Customers Through Technical Excellence

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success.

As a Cisco Technical Success Manager, you'll be responsible for:

• Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
• Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
• Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
• Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
• Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
• Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements
  
  

• Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
• Self-drive with a proactive approach to engage customers
• Comfortable working in customer-facing roles, both virtually and in person
• Strong organisational skills to manage multiple priorities effectively
• Willingness to travel as needed to support customer and team collaboration
  
  

• Hybrid working – 3 days in the office and 2days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  

• Networking
• Birmingham, England, United Kingdom
  
  

• Solutions Architect
• (Key) Account Manager / Executive
  
  

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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