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About the Role

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success.

Responsibilities

• Work alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals.
• Engage directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities.
• Support Cisco partnership programs, audits, and contribute to team initiatives.
• Track customer progress, manage pipeline updates, and maintain data in CRM tools like Planhat.
• Participate in sales meetings to demonstrate post-sales value and contribute to large Cisco software accounts.
• Champion customer experience by aligning with Softcat's CSM methodology and seeking process improvements.

Requirements

• Confidence in supporting Cisco Security and Networking Software adoption with your technical knowledge.
• Proactive self-drive and engagement with customers.
• Comfort in customer-facing roles, both virtually and in person.
• Strong organizational skills to manage multiple priorities.
• Willingness to travel as needed.

Work Flexibility

We offer flexible working patterns including hybrid work, flexible hours, and support around personal commitments.

Location

Birmingham, England, United Kingdom.

Additional Information

We support diversity and inclusion, providing adjustments during recruitment as needed. We encourage authentic applications and do not prohibit AI use in the process.

Application

To become part of our success story, please apply now.