Overview

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. We are a diverse team united by this common purpose and are hiring engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If you are excited to build your career at a fast-growing company, read on for more details.

Role & Responsibilities: City Development Manager

Reporting to the Head of Field Sales, the City Development Manager is the field-based lead for their assigned city/cities. This role combines city-level strategy, on-the-ground account management, and specialised product knowledge to adapt and execute field activity. The individual owns their city’s performance, driving awareness, distribution, execution, and market share while developing strong mutually beneficial relationships.

Key Responsibilities: Commercial Delivery & Strategic Customer Management

• Identify, lead and nurture influential accounts: own a portfolio of influential customers and route-to-market relationships within the city. Build partnerships to drive long-term growth and deliver distribution, execution, education and market share (ROS) targets.
• On-the-ground execution: lead all aspects of execution, including events, ensuring company standards for product distribution, merchandising, and brand presence across all trade channels, including priority accounts, Wholesale, Vape, and alternative trade channels.
• Develop and nurture relationships with non-traditional/new trade channels: own the ground relationships with all defined channels, ensuring activities and partnerships align with company objectives and local regulations.

City Strategy & Execution

• Tailor & execute city strategy: adapt the national city plan to the local market, identify city needs to win, and deliver resources and activities in the right places to maximise commercial impact.
• Coordinate third-party execution: coach and coordinate third-party field sales teams on a city-by-city basis to ensure delivery of the commercial strategy, including capability and delivery in key areas of the city.
• Events & activations: plan and lead local events and trade programs to drive engagement, education and commercial success within the city.
• Performance reporting: monitor and report city-level sales data, trends, and execution to the Head of Field Sales; provide market insights to inform national strategy.
• Compliance: ensure adherence to all relevant business requirements including age verification and national/regional regulations.

Your Profile: Personal and professional qualifications

• Commercial acumen & sales: proven ability to drive growth and manage a portfolio of accounts; track record in meeting distribution, market share, and sales targets.
• On-the-ground execution: hands-on, proactive field leadership including event management and ensuring brand standards across all channels.
• Relationship management & coordination: excellent interpersonal and communication skills to build relationships with influential customers and third-party sales teams.
• Self-driven & results-oriented: highly motivated with ownership of city performance and tangible results.
• Strategic & analytical thinking: ability to analyse data to deliver performance interventions and problem-solve.
• Challenge the status quo: resilience and a drive for continuous improvement in a changing environment; leadership & coordination with third-party teams (Desirable, but not essential).
• A full UK driving licence is required for this role.
• Education: BA/BS degree preferred but not required.

Perks & Benefits

• A place to grow your career. We’ll help you set big goals and exceed them.
• People: work with talented, committed, and supportive teammates.
• Equity and performance bonuses: every employee is a stakeholder in our success.
• Location: field-based with a requirement to be in the London office when required.

Juul Labs is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants. We will consider qualified applicants with arrest and conviction records where permitted by law.