Overview

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will play a critical role in the Specialty Claims team handling a portfolio of Sports, Media and Entertainment claims for our customers across multiple jurisdictions. You will work closely with your manager and colleagues coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

What you’ll be doing

What will your essential responsibilities include?

• Managing sports & leisure, film & media and contingency claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Strict adherence to AXA XL’s Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the reserving guidelines.
• Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
• Provide expert customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
• Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager - Specialty Niche.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Experience of property, liability, personal accident and contingency claims.
• Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
• ECF experience an advantage.
• Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
• Understanding of the legal and regulatory requirements relevant to the business area.
• Adaptability to learn other product lines.
• Managing internal and external relationships proactively and effectively leading the market.
• Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
• A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
• Enthusiastic with the ability to adapt to change and new challenges.
• Trustworthy, accountable, and reliable.
• Responds positively to feedback.
• Actively participates in team development and contributes positively in team meetings.
• Demonstrates confidence when challenging existing practices and processes.
• Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
• Ability to convey information in a clear, concise way to colleagues, senior management and peers.
• Acts as a leader and ambassador for AXA XL claims through presenting positively and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: We’re committed to protecting and restoring nature by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: We’re training colleagues, engaging external partners, and evolving sustainability governance and reporting.
• AXA Hearts in Action: Volunteering and charitable giving programs, including Matching Gifts, Volunteering Leave, and the Global Day of Giving.

For more information, please see axaxl.com/sustainability. AXA XL is an Equal Opportunity Employer.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace to deliver top client service across all lines of business — property, casualty, professional, financial lines and specialty. Learn more at axaxl.com

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Insurance