Lead with Purpose. Deliver with Excellence.

Are you a dynamic leader with a passion for operational excellence and client service? At WTW, we’re looking for a Claims Operations Team Manager to lead a high-performing team and drive exceptional outcomes for our clients.

This is more than just a management role — it’s an opportunity to shape the future of claims handling at one of the world’s leading advisory, broking, and solutions companies.

This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network—including London, Mumbai, and other WTW offices—as well as with clients, insurers, and other key stakeholders involved in the claims process.

What You’ll Be Doing

As a Claims Manager, you’ll lead and inspire a team of claims professionals playing a key role in ensuring the delivery of a high-quality claims service to our clients. Your responsibilities will include:

• Manage day-to-day operations, performance, and development of your team.
• Build strong relationships with clients, internal stakeholders, and suppliers.
• Drive continuous improvement through Operational Excellence (OpEx) principles.
• Monitor performance against SLAs and ensure compliance with regulatory standards.
• Support strategic initiatives and business change programmes across Claims Operations.

What You Bring

Qualifications:

• Preferably educated to degree level and with professional qualifications
• Relevant industry/management experience

Experience:

• Strong technical claims knowledge
• Proven leadership in operational or client-facing roles.

Skills:

• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Ability to manage change and drive process improvement
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proven ability to manage multiple stakeholders and complex tasks simultaneously.

Mindset:

• A client-first approach, aligned with WTW’s values and behaviours.

Why Join Us?

At WTW, we believe in empowering our people. You’ll have the opportunity to:

• Make a real impact in a global organisation
• Grow your career with tailored development opportunities
• Work in a collaborative, values-driven environment

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.