Client Account Lead - Aviation
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UK & Ireland Talent Acquisition - Jacobs - Growth & Sales - Project Management - Military Talent | RM & RN Veteran
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
Your impact
Joining Jacobs is more than just a career. We value and invest in our people and communities to foster growth and success. Our inclusive culture embraces diverse perspectives, building collaboration and trust to challenge the norm. Your ingenuity, diverse thinking, and experience will contribute to our ongoing success and help create a positive work environment. You'll deliver great work through your passion and expertise, in collaboration with diverse teams.
About The Opportunity
At Jacobs, we’re not just building infrastructure—we’re reimagining what’s possible. We’re looking for a forward-thinking and relationship-driven Client Account Lead to champion strategic growth and deepen partnerships with our key aviation clients. This is a truly exciting growth opportunity as we continue to deliver across markets. The Client Account Lead - Aviation will be at the forefront of shaping existing key client relationships, driving strategic growth, and delivering exceptional outcomes across major airports.
You will take a client-centric, insight-driven approach—deeply understanding client needs and aligning them with Jacobs’ full breadth of capabilities. You’ll work across our global network to deliver innovative, value-driven solutions that support our purpose of creating a more connected, sustainable world. In this role, you’ll also embed and champion client account initiatives, systems, and best practices across the programme to ensure consistent, high-quality client experiences.
This role can be based across any of our Jacobs UK offices.
Roles And Responsibilities
Client Relationship Leadership
- Act as the trusted advisor and primary point of contact for key aviation clients, including Heathrow and other major airports.
- Lead the development and implementation of a Client Account Growth Plan, co-created with the client, that aligns with Jacobs’ "Challenge Accepted" Strategy, European Roadmap, and global market priorities.
- Build and maintain deep, strategic relationships with client decision-makers, influencers, and stakeholders to position Jacobs as a partner of choice.
- Champion a client-centric culture across internal teams, ensuring every engagement leaves the client thinking, “Jacobs understands how to help us better than anyone.”
- Identify and pursue high-value opportunities across the client’s portfolio, overseeing Tier 1–4 pursuits and ensuring clear ownership of each.
- Lead the capture of major new business and renewal of existing agreements, working closely with Capture Managers and Project Managers to deliver value.
- Maintain oversight of the client pipeline, revenues, and commercial performance, using Jacobs’ Client Success Platform (CSP) to drive data-informed decisions.
- Shape and test innovative commercial strategies and value propositions with the client, ensuring alignment with their evolving needs and Jacobs’ capabilities.
- Build strong internal networks across Jacobs’ regional and global aviation teams, Market Solutions, Operations, and MarComms to deliver integrated solutions.
- Mentor and coach emerging talent, investing in succession planning and fostering a high-performing, growth-focused account team.
- Coordinate executive engagement and zippering strategies, ensuring Jacobs’ senior leaders are aligned and visible to the client.
- Actively promote Jacobs’ thought leadership, ESG commitments, and digital innovation agenda within the client organisation and across the aviation sector.
- Partner with clients to co-create solutions that address their toughest challenges, leveraging Jacobs’ global expertise and market-leading capabilities.
- Drive visibility and recognition of Jacobs through targeted marketing, industry events, and strategic communications.
- Provide senior oversight of project execution, ensuring technical excellence, safe delivery, and a consistent client experience.
- Identify and mitigate risks, champion ethical practices, and uphold Jacobs’ values in every client interaction.
- Ensure all client engagements, pursuits, and outcomes are accurately recorded and tracked through CSP.
Here's what you'll need
- Proven experience in client account leadership or strategic business development, with a passion for aviation or major infrastructure sectors.
- Recognised industry presence with established relationships across major airports.
- Strong commercial acumen, with the ability to shape strategy, influence stakeholders, and drive profitable growth.
- Demonstrated ability to lead cross-functional teams, mentor others, and foster a collaborative, agile, and high-performance culture.
- Experience with client management frameworks, governance processes, and digital tools such as CRM or CSP platforms.
Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. With more than 45,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.
People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent.
In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.
Work-life balance and flexibility is a key focus area for Jacobs. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.
Our Culture
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.
We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here.
Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.
Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Civil Engineering, Design Services, and IT Services and IT Consulting
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#J-18808-Ljbffr- Location:
- London, England, United Kingdom
- Salary:
- £100,000 - £125,000
- Job Type:
- PartTime
- Category:
- Sales
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