Overview

Job Title: Client Administrator

Location: Aylesbury

Contract Details: Permanent, Full Time

Salary: £25,000 per annum, rising to £27,000 after 1 year of service

Hours: Monday - Friday, 9am - 5pm (1 hour lunch break)

About Our Client

Our client is a leading provider of strategic facilities support services in the UK property sector, dedicated to enhancing both commercial and residential properties. They pride themselves on delivering top-class service and minimising operational, financial, and health and safety risks for their clients.

Benefits & Perks

• 20 days holiday, increasing to 25 days
• Hybrid working arrangements - 3 days in office, 2 days working from home
• Pension scheme
• Death in Service Benefit

Responsibilities

• Take incoming calls from clients and suppliers, ensuring service level agreements are met
• Log new work orders with key suppliers both verbally and through the systems
• Investigate and respond to emails, maintaining communication with all parties involved
• Manage emergency reactive jobs daily, ensuring timely updates and SLA compliance
• Chase open jobs and quotes to ensure completion
• Maintain a solid understanding of each client group’s specific needs and processes

Essential skills

• Excellent attention to detail
• High work standards and a strong sense of ownership
• Effective problem-solving and organisational skills
• Self-motivated, able to work independently and as part of a small team
• Strong communication and interpersonal skills with a professional telephone manner
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel
• Ability to remain calm under pressure
• Proven experience in processing and resolving calls from beginning to completion

Desirable skills

• Background in commercial property management, facilities management, or the building/construction industry

How to apply

If you are passionate about delivering exceptional customer service and are looking to grow within a dynamic organisation, we want to hear from you! Please reach out to Adecco Aylesbury or apply via this job site.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.