London, UK

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Given the urgency of this role, the team will only consider candidates who can start in August and ideally with Tobacco experience.

The role:

By understanding Hogarth’s full breadth of services, the Client Director (CD) is client facing andaccountable for ensuring the smooth running of client projects and business and responsible forquality of service, on-time and on-budget completion of deliverables. Key responsibilities includeclient management, scoping and briefing, resource management and project profitability. Youwork closely with the Commercial Lead and Client Operations Director and advise and partnerwith Production and Subject Matter Experts (SME’s) to set-up projects, oversee delivery acrossmultiple clients and develop production strategy. You champion flawless execution, lead the teamand strategically unlock organic growth across your Client portfolio.

Key areas of responsibility

Relationship management;

• Responsible for managing the client relationship with a focus on operations and deliverystrategy

• Drive operating profit by identifying better ways of working

• Oversee a team responsible for project delivery and ensure that all project workstreamsare well-coordinated, on track, efficiently managed and that the client has a consistent

and high-quality experience

• Oversee the on-time delivery of multiple Client projects and ensure the smooth deliveryand swift resolution of issues, to maintain client confidence in Hogarth’s capabilities to

deliver

• For complex projects, act as the primary contact for project delivery, define scope andapproach, set and manage expectations and deliverables, structure regular status

meetings and communications with clients and troubleshoot issues as they arise

• Work with client brands and agencies to ensure a clear understanding of the productionbrief, deliverables and timeline for each project and relay those details to other members

of the team as necessary

• Develop and maintain high levels of team effectiveness - trust, communication,collaboration, productivity, diversity, engagement, and ensure the team feel personally

accountable for deliverables and projects

• Partner with Production and Client Operations Director to develop the productionstrategy and overall production plan to maximize efficiency and ensure that the plan is

adhered to

• Demonstrate strong collaboration skills with internal agency teams and key externalpartners to ensure quality and adherence to production guidelines for key deliverables

• Responsible for guiding the team to ensure adoption and/or utilisation of best practices,tools and systems

Process

• Accountable for defining clear objectives and Key Performance Indicators that help theteam have clarity on their responsibilities and our expectations of quality

• Drive high quality work by leading initiatives from planning through to implementation

Accurately identify types of work and scopes, timing, complexity and define theprocesses, resources and tools necessary to get things done, and simplify complex

processes

• Understand and anticipate client needs, take them into account when framing andmaking delivery decisions

• Bring in-depth understanding of project and client management techniques and processinnovation into how we manage our engagements

• Identify potential project risks and develop contingency plans taking responsibility forsolutions and if needed, escalate to the Client Operations Director

• Review team structure and resources on an ongoing basis to ensure client is servicedappropriately while maintaining agreed profitability and utilisation

• Leverage our on-site, onshore, offshore network to deliver great work in the mostefficient and effective way

• Lead project retrospectives to identify key learnings and process improvements

• Share best practices across all projects and build a global centre of projectmanagement excellence that can be accessed by all teams

• Focus on continuous improvement to further enhance our processes, workflows,documentation, automation, tools and drive efficiencies for clients

• Ensure the highest quality is always delivered to clients

Leadership

• Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclusion,with a focus on learning, development and growth

• Contribute to Hogarth’s culture by exhibiting ownership, professionalism, passion andleading by example

• Inspire the team to deliver their best

• Empower the team to take ownership and find solutions, whilst supporting them byemoving any barriers to success

• Hire and retain the best talent

• Have an active interest in sustainability and help drive change within Hogarth to thinkand act more sustainably

• Work with interdisciplinary teams of Creative, Production, Finance and Technology todefine and develop scopes and estimates of projects, goals, deliverables, schedules and

budgets, helping to translate creative concepts into clear sets of deliverables withappropriate staffing

• Manage key financial aspects of assigned accounts including development, review, andmanagement of SOW and change orders, estimates, construction of fees, account

reviews, profitability analysis and utilization, working with Finance where appropriate

• Oversee the monthly billing and tracking of all assigned production budgets ensuringbilling happens seamlessly and on time

• Ensure a thorough understanding of the contractual obligations, commercialarrangements and SLAs across assigned projects and ensure specific details are

understood by the broader team

• Collaborate and work closely with Client Growth to grow and protect margin and meetagreed targets

• Responsible for the profitability of assigned projects and associated resourcing

Proactively seek and identify new organic revenue opportunities across your clients

Requirements

• Tobacco experience is preferable and client facing role

Experience within a global production environment, with a strong understanding of marketing and production implementation processes and project management across all

key channels, including social, content, digital, video, AI, primary and post etc

• Understanding of how data can drive change in how we approach content creation andelevate the types of conversations and recommendations we have with clients

• Solid understanding of production and the creative development process, includingcontent production, technology and quality assurance

• Ability to effectively manage multiple projects and relationships cross functionally

• Strong interpersonal and management skills with the ability to actively influence thedirection to meet project objectives across multi-functional resources

• An appreciation for how great work gets done and a commitment to ensuring flawlessexecution and delivery

• Proven ability to lead dynamic project teams

• Demonstrate an ability to solve problems with the solution that works for allstakeholders without compromising the quality of the deliverables or the project

• Must be commercially astute and able to work in a fast-paced, fluid environment

• Expert client relationship skills including presenting to clients, dealing with multiplestakeholders, and ability to think on your feet

• Strong written/oral communication skills

• Experience working with offshore teams

• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools,online project management/collaboration/ticketing tools eg JIRA, Smartsheet, Trello,

The Package

• 25 days holiday
• Private Medical Care (Bupa)
• Life Assurance – four times annual salary
• Pension Scheme – Company contribution matched up as follows:

Employee

Employer

Total

4%

6%

10%

5%

7.5%

12.5%

6%

9%

15%

7%

10.5%

17.5%

• An extra day leave on your Birthday
• Employee Assistance Programme
• WPP Group Discounts
• Travel Season Ticket Loan
• Mortgage Advice – In partnership with Charles Cameron and Associate
• 1 Volunteering day per year

#LI-FP1

#Hybrid

Our Hogarth Values:

Hands on
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

Honesty
We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it.

Heart & Soul
We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows.

Happy Family
Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry
Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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