Client Director

Join to apply for the Client Director role at VERLINGUE

Reporting to: Corporate and Multinational Sales Director

Salary: Salary negotiable

Benefits: Competitive salary, car allowance, 25 days holiday, 6% employer contribution pension scheme, buy holiday scheme, cash plan, life assurance (4x basic salary), income protection, private medical insurance (when eligible), hybrid working, discounted insurance, EAP

Verlingue have established Client Services teams in Manchester, Redhill & Staines. This role will be based in our Manchester office, which is made up of 6 other Corporate Client Directors / Client Executives. The volume of business is rising rapidly and career opportunities within the wider Verlingue group are excellent, should individuals demonstrate the required skills and success in their role.

Key Accountabilities

• Client Relationship management – you will have overall responsibility for your clients including service and broking co-ordination
• Finding and winning new clients
• Strategic and directional planning for management of your clients including liaising with the Account Chairman (where appropriate)
• Facilitating and overseeing introductions along with on-going management to other areas of the business (e.g. Claims, Risk Management, Credit, EB, Private Clients)
• Client visits
• Creating and delivering Client Service Plan
• Ensuring appropriate resources are in place to deliver agreed services
• Agreeing appropriate remuneration with client
• Client entertainment participation and oversight
• Credit control
• Ensuring clients are fully aware of policy coverage / conditions / limitations
• Creating an active pipeline and recording on Acturis
• Establishment of client demands, needs, cover requirements and programme design
• Fact Find completion and organisation of additional underwriting information (e.g. claims experience, surveys, questionnaires etc.)
• Liaising with Broker on broking strategy to be employed and contributing as necessary
• Signing off Broking presentations
• Developing the renewal strategy for each of your clients
• Establishment any changes to client demands, needs, cover requirements and programme design
• Fact Find and underwriting information
• Liaison with Broker / AH on any re-broking strategy to be employed and contributing as necessary
• Signing off Broking presentations

Person Specification

• Cert CII
• Considerable experience in the corporate insurance industry
• Extensive working knowledge of General Commercial Lines business and the Broking market
• Previous Client Executive experience within a Corporate broker would be an advantage, although candidates who can demonstrate when they have stepped up and displayed the required behaviours will be considered
• Demonstrable drive, self-motivation and determination to achieve results
• Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus
• Strong influencing, negotiation and leadership skills
• Team player
• Customer obsessed
• Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of Verlingue
• Target book size of £250,000 made up of more smaller Corporate cases (sub £7,500 fee income)
• Strong working knowledge of the Acturis system - desirable

REF-224 947

Seniority level: Director

Employment type: Full-time

Job function: Customer Service

Industries: Insurance