Insurance Account Handler – Norfolk

Ready for your next big career move in insurance? Join our friendly team in Norfolk as an Insurance Account Handler.

We’re looking for experienced insurance industry professionals based in Norwich. As an Insurance Account Handler you’ll enjoy a Monday to Friday schedule, a competitive salary based on your experience, and a generous bonus structure. Plus you’ll benefit from flexible and hybrid working options.

What You’ll Be Doing

You’ll be the go‑to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. Provide meaningful contribution to the business’s income and growth targets, contribute to a strong, engaged team environment, and demonstrate a strong commitment to client care and retention.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn – we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face‑to‑face.
• A collaborative spirit and the resilience to adapt in a fast‑paced environment.
• Integrity and honesty – essential in our regulated industry and valued in our culture.

What You’ll Get In Return

• 26 days holiday plus bank holidays.
• Career progression opportunities across our group.
• Professional qualifications to boost your career.
• Pension scheme for your future.
• 24/7 wellbeing support.
• Paid volunteering day to give back to your community.
• Spotlight Awards to celebrate our brightest stars.

Ready to take the next step?

Apply today and one of our team members will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.