Client Experience Lead - VP - BELFAST

Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi's Operational Client Strategy team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview
This team sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. The individual within this role will be working closes with the commodities business to understand the current client experience and how make measurable improvements both for our clients and for our internal teams.

What you'll do

• Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
• Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
• Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
• Acts as client advisor in the client's interest while driving cross-regional & cross-functional process improvement opportunities.
• Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
• Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.

• Breadth of knowledge of the business and organization; Well-developed working knowledge of the business and the upstream and downstream influences
• Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions Ability to identify and implement effective process improvements Intermediate to
• Advanced level MS Office Skills
• Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience
• Entrepreneurial mindset when taking on new processes.

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Working at Citi is far more than just a job. A career with us means joining a team of more than 200,000 dedicated people from around the globe. At Cit...

Boost your career