JOB TITLE: Client Growth Associate

SALARY:Paygroup 3

LOCATION: Basildon or Leeds

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Are you an enthusiastic and hardworking individual with a passion for helping businesses grow?

We're looking for dynamic Client Growth Associates to join our Basildon and Leeds offices. As a key member of Cardnet’s Growth Team, you'll play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals.

About these Opportunities

Our Client Growth Associates proactively call existing merchants and provide ad-hoc support to the others in the team with inbound customer calls - for example, those that require a review of existing rates or are attempting to close their account. They then position a new contract and enhance solutions. The quality of the conversations will be elevated and broadened to include demonstrating a strong understanding of customer needs and difficulties, and thus the ability to respond to this; and position both price and wider solution offerings to help drive dedication and build broader sustainable relationships.

In addition, you'll be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points. This will include, but is not limited to, early client attrition (Welcome strategy), dynamic pricing, anniversary moments of truth, attrition linked to terminal contract renewal, and analysing relationships to address meeting more customer needs. You'll need to use the data to help understand why customers attrite and work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment.

Your accountabilities will include:

• Engage with clients to understand their existing business needs and growth aspirations.

• Promote a growing range of additional value-adding services to improve client success.

• Deliver outstanding customer service to build and maintain strong client relationships.

• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

• Find opportunities for business development and contribute to the overall growth strategy.

What you’ll need for these roles:

• Proven experience in a client-facing role, preferably within a growth or business development team

• Strong communication and interpersonal skills to effectively engage with clients

• Ability to understand and address client needs with tailored solutions

• Excellent organisational skills and attention to detail

• A proactive approach with a dedication to outstanding customer service

• A good understanding of merchant services, which will enable you to provide exceptional support and insights to our client

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.