Join to apply for the Client Liaison Advisor role at Direct Line Group

About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.

What You Will Be Doing

• Act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner.
• Convert potential clients into customers and acquire passenger details for additional conversions.
• Ensure all dealings reflect the professional and customer focused nature of the business.
• Initial contact with the client referral.
• Convert client and passenger referrals into a customer.
• Provide clear and accurate information in a user friendly manner.
• Complete telephone Q&A with client.
• Proactively manage the client’s expectations.
• Use clear and plain explanations and terms with a friendly, empathetic and reassuring attitude.
• Active listening and professional communication.
• Reflect the brand image and customer focused ethos.
• Instruct the treatment provider.
• Achieve KPI targets.

What We Are Looking For

• Excellent telephone manner and a passion for customer service.
• Experience in a sales call centre environment is preferable.
• Ability to work as a member of a team.
• Excellent attention to detail.
• Ability to use own initiative and prioritise.
• Flexibility in work content.

Location: Bromley BR1 1DP

Working hours: 35 hours a week (Monday - Friday)

Contract: Permanent

Home Working: Hybrid model (2 days in the office per week)

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Be yourself

We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways and will provide support as needed during the recruitment process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting
• Information Technology
• Sales

Industries

• Insurance