Overview

Join Sentric in Liverpool, United Kingdom as a Client Manager (Fluent German Speaking).

The Client Manager plays a pivotal role in delivering a premium, relationship-led service to a diverse portfolio of key publishing clients, acting as a strategic partner and primary point of contact throughout the client lifecycle to enhance client value and maximise revenue opportunities.

Client Management & Strategic Development

• Serve as the dedicated Client Manager for a portfolio of clients, delivering a seamless and premium client experience from initial engagement through to long-term partnership.
• Drive additional revenue for clients by implementing a lean-forward approach, continually seeking ways to maximise value from the deal.
• Work towards KPIs for the Client Relations team, enhancing client value and satisfaction across all deals.
• Maintain proactive, tailored communication with clients via regular emails, calls, and meetings.
• Liaise with Operations for onboarding processes, ensuring clients are integrated and continually updated.
• Oversee the handling of client queries, collaborating with internal business units to ensure timely, accurate responses and issue resolution.
• Collaborate with clients to understand their needs and objectives, developing strategies to maximise publishing revenue.
• Identify opportunities for clients to gain greater value from services, using tools and insights to assess performance and recommend tailored strategies.
• Use business tools and insights to support client communication, delivering Quarterly Business Reviews for a portfolio of clients.
• Carry out regular health-checks on client portfolios to proactively address potential issues.
• Act as a trusted music publishing advisor with guidance on best practices and income maximisation.

Client Experience Enablement

• Collaborate with internal units (Marketing, Copyright, Finance, Sync) to enhance client service and evolve delivery standards and strategies.
• Advocate for your client portfolio to prioritise revenue opportunities.
• Build and maintain strong internal and external relationships to maximise deal value and meet client needs.
• Contribute to Client Services meetings, advocating for client needs and improving service delivery standards.
• Drive client engagement initiatives that promote education, retention, and long-term partnerships, collaborating with Marketing on campaigns and events.
• Share client insights with Global Sales to identify cross-sell or upsell opportunities.
• Represent the company to the highest standard at industry events, expanding the network of stakeholders.

Qualifications

Skills

• Ability to establish context in conversations to identify and drive opportunity.
• Exceptional verbal and written communication skills, with the ability to convey complex information to diverse stakeholders.
• Native or fluent German speaker.
• Strong interpersonal skills and ability to build trust-focused relationships across client types.
• Analytical and strategic thinking to interpret client data and drive improvements.
• Excellent organisational and time management abilities in a fast-paced environment.
• Problem solving, conflict resolution, and professional client expectation management.
• Proactive, self-starting approach with the confidence to raise issues or opportunities autonomously.

Knowledge

• Strong understanding of the music publishing ecosystem and global copyright landscape.
• Awareness of different client profiles (songwriters, managers, labels, publishers, libraries).
• CRM systems familiarity (HubSpot preferred); Microsoft Office Suite and data tools are advantageous.

Attitude

• Passionate about music with a client-first mindset and proactive service delivery.
• Collaborative and team-focused, able to liaise with stakeholders at all levels.
• Resilient under pressure and solution-oriented, improving service and outcomes.
• Curious and committed to continuous learning about industry trends and client needs.
• Willingness to travel for work, including trips to Germany and attendance at live events as needed.

Experience

• 3+ years in a client-facing role in the music industry, ideally with a music publisher.
• Experience servicing a diverse client base and managing relationships with high-value clients.
• Bachelor’s degree in Music, Communications, Business or a related field is preferred.

Additional Information

SET THE TONE WITH US – Believe values people and artists. We aim to provide an environment for employees to thrive.

• Role can be based in London or Liverpool
• Hybrid working (3 days in the office)
• Private health care
• Pension plan
• 25 days annual leave, + 1 day for your birthday
• Life assurance and long-term disability cover
• Access to a digital mental health and well-being platform
• Tailor-made training and coaching program
• Enhanced sickness pay and maternity/paternity cover

We are committed to having a workforce representative of the community we serve and welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Residential Property Manager (Client Side) and other listings may appear in the feed but are not part of this role.