Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid

Join to apply for the Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid role at VoiceWorks

Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid

1 week ago Be among the first 25 applicants

Join to apply for the Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid role at VoiceWorks

Ready to join a trusted Award Winning tech brand?

Are you looking for a new opportunity where you can actually make a difference and be pivotal in making change happen, driving processes forward and being recognised for your achievements in return?

For the past 20 years we've been building awesome software that connects all parts of the business - from marketplace, eCommerce and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack.

Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow.

Role At a Glance

Client Onboarding Consultant

Grantham, Lincolnshire Office Based 2 / Hybrid Working / Travel to Client Sites as Required

£40,000 - £50,000 Depending on Experience

Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More…

Full Time - Permanent

Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do

Company: Award-Winning ERP SaaS provider powering SME retail

Your Background / Skills: Software Implementation, Software Demonstration / Training, Customer Support, Excellent Communication

The forefront of technology in the eCommerce, retail, and logistics sectors.

With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes.

If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you.

The Opportunity

As the Client Onboarding Consultant, you will play a key role in overseeing software implementations, delivering user training, supporting software demonstrations, and providing ongoing customer consultation as needed.

To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and how users interact with software will be essential.

What Your Day-to-day Might Look Like

• Customer Requirement Gathering - Understanding client's business needs and identifying opportunities where ERP can be integrated into their processes
• Software Implementation - Assemble tailored software solutions and overseeing the software implementation process with the software development team
• Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly
• Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively
• Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout the process
• Ongoing Development - Participating in regular performance reviews, setting personal development goals for career growth within the company
  
  

• Proven knowledge and experience in software functionality and implementation (ERP software advantageous)
• Experience in software demonstration, training delivery, or customer-facing roles
• Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently
• A clear understanding of business processes and how to apply software solutions to enhance operational efficiency
• Excellent communication skills, with the ability to gather, document, and present customer requirements clearly
• Able to manage multiple projects simultaneously while keeping stakeholders informed of progress
• Willingness to travel to customer sites as needed (clean, driving licence required)
• Excellent customer service and communication skills
• Strong analytical and problem-solving skills
• Report writing and organisational abilities
• Proactive, organised, and able to manage time effectively
  
  

• Starting salary of £40k to £50k, based on ability, skills, and experience
• Clear career progression path to more senior and managerial positions
• Hybrid working
• 25 days holiday (option to buy 5 additional) + bank holidays
• Enhanced pension scheme
• Life cover x4 salary
• GP and wellbeing services via 3rd party provider
• Discretionary company/performance bonus
• Inclusive team environment with opportunities for involvement and development
• Career growth within a successful, expanding business
• Subsidised gym membership
• Onsite parking
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Business Consulting and Services

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Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid

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