Corpay^ is currently looking to hire a Client Operations Executive within the PayByPhone Implementation and Onboarding division. This position falls under our PayByPhone line of business based in France or Hatfield (UK).

This is a permanent full-time role working on a hybrid basis – 3 days in the office and 2 days from home.

An essential requirement for this role is to be FLUENT (C2 LEVEL) in ENGLISH and FRENCH.

Key Accountabilities:

Implementations

• Support with the Onboarding, Implementation and Expansion of the PayByPhone service and products to clients:
• Attend kick-off meetings.
• Create and maintain to completion a Project Plan which should be available at any time.
• Co-ordinate all relevant information required to set up PBP configurations
• Co-ordinate the production and installation of relevant signage.
• Ensure the Platform, Vendor, Locations, and Rates are fully tested and signed off by the client prior to launch.
• Co-ordinate the production and installation of relevant signage.
• Ensure appropriate marketing material supports launches.
• Ensure accurate client data is captured in the client database during implementation and ensure dashboards are clean and accurate for future use and analysis

Client Support:

• Manage, triage, and review the central Client Support mailbox throughout the day
• Ensure client queries are answered in a timely manner and within the stipulated SLAs
• Create client user accounts and password resets
• Requests regarding penalty notices
• Coordinate outage communication when needed
• Send monthly reports & KPI reports to clients
• Manage single or small number tariff changes
• Maintain client rates tables
• Assist in the testing of rates, tariffs, and locations for new and expanding clients
• Coordinate the creation and installation of parking zone signage
• Ensure all documentation for tracking current client tasks is maintained and kept up to date
• Assist in testing and identification of potential platform bugs and report to internal teams
• Maintaining accurate data in the Client Database and ensuring dashboards are clean and accurate for future use and analysis
• Maintain up-to-date knowledge of PBP products and processes
• Manage PO & Invoicing for client-related charges

What we’re looking for:

Essential

• Fluent in English and French (C2 Level)
• At least 2 years’ experience of working in a client-facing environment
• Interest in technical topics
• The ability to create well-written documents
• Excellent IT skills including Word, Excel & PowerPoint
• The ability to gather, analyze, and present material clearly and concisely
• High level of ownership over assigned queries and daily workload.

Desirable

• Educated to a degree level or similar professional training
• Experience in parking or technology

Soft Skills

• Working under pressure and multi-tasking
• Good organizational and communication skills
• Attention to detail

UK

• Opportunity to work with great people!
• Great salary package
• Free private medical via Vitality
• Free rewards and discounts via Gratitudes
• 4 x your annual salary for life insurance
• 5% company pension contributions
• LinkedIn Learning License
• Plus, flexibility in your working life.