Overview

Client Payments Manager – Card Acceptance – 12 month contract

London/Hybrid

My client are looking for a Technical Acceptance Manager with good payments experience in card schemes or acquiring.

The role is working in the International team responsible for leading and supervising all related technical card acceptance enablement activities as part of their assigned countries leveraging a strong trend and root cause analysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets.

You will have a portfolio of clients to manage

This role requires payments knowledge in the financial services industry, ideally from a scheme, or an acquiring background in the card payments acceptance or acceptance related field, ensuring smooth and consistent deliveries, while understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites.

To suit you will be independent, have good problem solving skills and excellent communication skills in terms of client relationship.

Responsibilities

• Manages technical communications with client’s technical team, project team, customer service teams and senior executives
• Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues
• Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy
• Supports business development teamsto expand acceptance in specific markets
• Supports market testing activities conducted with the partners and lead remediation efforts
• Proactively find gaps in the acceptance by reviewing historical transactions using data tools
• Provides regular updates and reporting adapted to different levels of management on key metrics and objectives
• Be able to adapt overall remediation tactics and strategies to address challenges/issues/ opportunities
• Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements
• Could have additional responsibilities for planning, directing, and coordinating activities cross functionally.

Minimum requirements

• Extensive knowledge and experience of the payment ecosystem, preferably from a scheme or acquiring background
• Extensive experience in managing card acceptance (technical remediation) from an operational perspective
• Proficient knowledge of Excel, Trend Analysis and Root Cause Analysis are essential
• Good knowledge of Power Point, proficient in delivering presentations
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders

Contract Length: 12 months

Role is hybrid with majority of time remote maybe 1 day a week in office. Client flexible depending on circumstances