Client Services Executive - Remote working opportunity

A fantastic opportunity to join one of the UK’s leading independent financial advisory and wealth management firms.

We are looking for those who wish to grow with us as a business. You will join us on a full-time, permanent basis, and in return you will receive a competitive salary plus a range of benefits.

This role is a core function within the business, as you will provide exceptional administrative and technical support to both our Financial Advisers and our clients. You will be responsible for ensuring delivery of good outcomes and ensuring our clients are put first in all that we do.

Responsibilities

• Client Liaison & Servicing – Act as the first point of contact for client queries. Provide excellent customer service to maintain strong relationships with adviser, client and support staff across all areas of the business
• Relationship Management – Work with advisers to ensure all clients requests are dealt with from start to finish in a timely manner, ensuring clear and concise communication throughout. Hold regular 1:1 meetings with advisers to set clear workflow priorities. Manage client expectations accordingly and keep them fully informed
• Provider & Third-Party Communication – Liaise with providers and investment platforms to ensure that client requests are followed up and escalated when necessary
• Administration Support – Provide technical and administrative support to allocated IFAs including pre-population of forms, money laundering, fact finds and management of incoming post. Preparation of client review packs, research, illustrations, liaison with the paraplanning team as needed, preparation of new business packs and submission of new business cases for processing, coordination / oversight of payment requests
• Maintenance of Client Records – Ensure all client data is accurate and kept up to date
• Continuous Process Improvements – Constantly look for ways to improve internal processes to support good client outcomes, highlighting any recommendations to the relevant stakeholders for review
• Policies and Procedures – Ensure that all internal policies are adhered to, and actions are in line with FCA guidelines

Qualifications

• Experience is required within a Financial Services IFA support role, with sound knowledge of a variety of modern platforms
• Working knowledge of a variety of financial products, including pensions, investments, and protection
• Experienced using all Microsoft applications, including Word, Excel, Teams and Outlook
• Able to use own initiative and takes ownership of any task through to completion, displaying a flexible and positive attitude
• A focused individual who thrives in a fast-paced environment and has a drive for quality and professionalism
• GCSE level A-C/5-9 in English and Maths

Benefits

• Training and qualifications – we support and pay for staff to undertake professional qualifications relevant to your role after three months’ probation
• Contributory pension scheme and death-in-service benefit
• Competitive salary and annual discretionary bonus, following one year’s service
• Health benefit scheme – including digital gym subscriptions, dental and optional treatments and alternative therapies
• Flexible working options and competitive holiday allowance, with annual buy and sell scheme options
• Enhanced maternity, adoptive and paternity pay
• Loyalty bonus and additional holiday days, based on length of service
• Employee referral bonus scheme
• Social events

With over 30 years of experience and more than 200 accredited advisers nationwide, AFH is one of the UK’s leading independent financial advisory firms.