Contract type: Permanent, 35 hours per week

There is the option to work hybrid, with at least 3 days in the Glasgow office , upon completion of office-based training .

• To respond to inbound and outbound calls, emails, and web enquiries (warm leads) from existing, new, and returning clients looking for legal advice and services
• To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
• Talking to clients to understand their requirements and selecting services to suit
• Handling leads from multiple channels and controlling them through our leads management system
• Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
• Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
• Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
• Taking payments online and over the phone
• Producing contracts and managing e-sign processes
• Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
• Providing an efficient, professional service to clients at all times
• Attending and contributing to weekly team meetings
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