Overview

Client Services Director (CSD) – Medical Communications. The CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Reporting to the VP of Medical Communications, the role leads client relationships, optimises workflow and financial KPIs, oversees business development efforts, and ensures high standards of service delivery. The CSD also contributes to wider agency leadership, supports new business pitches, and mentors team members to ensure long-term success and talent development.

Responsibilities

• Lead client relationships and ensure high-quality service delivery.
• Optimise workflow and monitor financial KPIs.
• Oversee business development efforts and contribute to pitches.
• Support agency leadership and mentor team members for talent development.

Qualifications

• 10+ years of relevant experience, preferably in a full-service medical communications agency
• Ideally a life sciences degree, preferably with a Master’s or PhD, or other relevant qualification
• Excellent interpersonal and relationship development skills; able to influence, listen, and collaborate
• Strong team player with visionary leadership
• Solutions-based with complex problem-solving ability
• Effective management and delegation skills; strong financial acumen
• Strong communication and negotiation and presentation skills
• Understanding of a multi-faceted business operation
• Excellent organisational skills, time management and attention to deadlines

Benefits

• 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart – flexibility around start and finish times
• Hybrid working

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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