Join to apply for the Client Services Specialist role at Teranode Group.

Teranode Group, Hyperloop Solutions, is seeking a Client Services Specialist who can provide hands-on support to users and is responsible for resolving technical and service support requests. This role involves deploying Desktop/Laptop Computers, Monitors, Printers, and other endpoint devices, delivering world-class support for clients. The successful candidate will work in a dynamic environment delivering services via phone, e-mail, monitoring systems, and in person. The role reports to the Client Services Manager.

Key Responsibilities

• Ensure effective ongoing support for all systems in use by the Company.
• Take ownership of issues by diagnosing and analyzing problems to restore critical services with minimal downtime.
• Deploy desktop, laptop, and other endpoint configurations to support the organization’s objectives.
• Manage desktop platforms and peripherals to ensure optimal availability and cost-efficiency.
• Research technologies and test their potential benefits to the organization.
• Take ownership of cases and ensure escalation procedures are followed until resolution.
• Timely and accurate updates to documentation, knowledge base, ticketing system, and IT tools.
• Diagnose and resolve hardware and software tickets, including Windows/Mac, Citrix, iOS and Android devices.
• Maintain printers, copiers, devices and other IT equipment.
• Demonstrate attention to detail, strong work ethic, and commitment to quality and customer service.
• Maintain high-level customer service, ensuring users are treated professionally at all times.
• Adhere to a hybrid working model with in-office work in London three days a week.

Qualifications & Requirements

• Degree in IT/Computer Science/InfoSec or related IT field.
• ITIL Certification V3 is an advantage.
• 1-2+ years of IT Desktop/Helpdesk support experience.
• Experience with client-based & shared services applications is a plus but not required.
• Understanding of network topology and infrastructure is advantageous.
• Experience with Microsoft Active Directory and M365 is advantageous.
• Experience using ITSM tools is advantageous.
• Strong troubleshooting skills across desktop/endpoint devices and printers.
• Excellent analytical, problem-solving, and communication skills.
• Proven integrity and high ethical standards.

What We Offer

• Amazing work culture with a collaborative and supportive environment.
• Competitive compensation and benefits package.
• Private Medical Insurance & Health Cash Plan.
• Cycle to Work Scheme.
• 25 annual leave days and bank holidays.
• Office at Oxford Circus with refreshments.
• Social Thursdays and flexible hybrid working arrangements.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet