Client Success Account Manager (Hybrid role)

About us

Based in the heart of Epsom, Fingo is a full-service, integrated digital marketing agency with a simple goal: to help businesses grow through better strategy, smarter execution and meaningful results. We help brands of all shapes and sizes generate leads and grow their digital presence.

We’re proud to be recognised as a people-based agency, and a leader in data-driven activities.We have a wide range of clients, from start-ups to multinationals in a number of sectors as well as other agency partners that we work closely with.

What's the role?

As one of our Account Managers, youwill have a portfolio of existing clients, with responsibility for ensuring those clients achieve success with our services.

You will be responsible for communicating and consulting effectively with clients, ensuring client satisfaction and retention. You will understand the clients’ business objectives and budget and will be able to suggest new ideas, solutions and strategies to ensure that they are getting the maximum value from the services and solutions we have provided.

You will also be involved in growing our sales pipeline, developing qualified leads and completing sales proposals and pitch materials.

You will build strong relationships so that you are able to deliver a first class client experience from initial onboarding through to successful delivery.

What makes you a good fit?

The ideal candidate for this role will have digital experience, having worked in a similar role previously. You will be a strong team player who is energetic and enthusiastic.

You will be working with a wide range of stakeholders so you will need to have excellent verbal and written communications skills, including strong listening and presentation skills. You will be a natural relationship builder with integrity and reliability.

You will be a quick learner who is determined to fully understand how each of our services work and you will have strong account management, sales and negotiation skills.

You will also need to be superbly organised, able to manage multiple clients effectively.

Why work for us?

Fingo is powered by people who care - about results and relationships and about doing great work - and we would love to welcome you to our fantastic team.

Culture is incredibly important to us and the strong relationships across the business enable us to collaborate and communicate really effectively. We think a good work-life balance is essential and our hybrid working model means that everyone is in the office at least 2 or 3 days per week plus we all get together for our monthly Agency Day too.

We have a great company pension scheme, flexible working hours and holiday entitlement increasing based on length of service, plus you get one day’s paid volunteering and your Birthday off. We so offer personal development and knowledge sharing opportunities, wellbeing support and regular social events.

Competitive salary, based on experience.