Overview

Client Success Manager – Membership Association, Lipton Media

Hybrid – London (2 Days – Office). Salary: £35,000 - £40,000 Base Salary.

Leading membership association seeks a highly ambitious and talented Client Success Manager to join their fast-growing team. This role focuses on member engagement and client success to drive participation, retention and renewals. The successful candidate will have a proactive approach, strong attention to detail, and experience in a client-facing role.

Responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
• Act as the first point of contact for member enquiries and coordinate internally to follow up.
• Understand members’ business objectives and work with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Qualifications

• Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
• Self-motivated, target-oriented, ready to dive in and be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive retention and growth.
• Excellent communication skills, with the ability to connect people face-to-face, on the phone, and in writing.
• Highly organized, confident, and solution-focused with strong interpersonal skills and tenacity.
• Self-motivated with a KPI and financial rewards mindset; experience building and maintaining client relationships.

Note: Lipton Media is a specialist media recruitment agency based in London. We specialise in B2B media sales across conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.