Client Success Manager – Membership Association, LIPTON MEDIA

Hybrid – London (2 Days – Office)

£35,000 - £40,000 Base Salary

Leading membership association seeks a highly ambitious and talented Client Success Manager to join their fast-growing team. We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated and passionate team in this fast-growing business. Reporting to the Head of Member Engagement, the Member Engagement / Client Success Manager will work alongside their Membership Manager’s, to build valuable relationships with key industry stakeholders. The role aims to gain valuable knowledge from the members to help the wider team build member participation and retention, supporting a highly engaged industry. The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members are engaged throughout the year, culminating in successful renewals. The ideal candidate will also have previous experience in a client-facing role.

Key Responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
• Be the first point of contact for member enquiries and coordinate internally to follow up.
• Understand members’ business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile Required

• Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
• Fantastic communicator with the ability to connect people face to face, on the phone and in written communication.
• Well-organised, solution-focused, and professional in interpersonal interactions.
• High standard of interpersonal skills, professional confidence, and tenacity.
• Self-motivated with a target-driven approach and the desire to achieve KPIs.
• Experienced at building and maintaining relationships with clients.

About Lipton Media

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of B2B media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates entering sales to senior managers and directors seeking their next challenge.