Overview

Client Technical Onboarding Vice President role at JPMorganChase. Join to apply for the Client Technical Onboarding Vice President role at JPMorganChase.

Own our Client’s Technical Product Onboarding experience end to end. Use your Project Management expertise to manage complex technical treasury product implementations for JP Morgan Chase Clients from around the world. Within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stakeholders to help provide a best-in-class experience. In this role you are often the client’s first true experience working with JP Morgan Chase.

Responsibilities

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
• Own the product implementation and training experience for your assigned clients
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Document meeting agendas, minutes and project plans using Microsoft Office tools; use workflow tools for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required Qualifications, Capabilities, And Skills

• Applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence others to a common goal
• Adherence to policy and procedures and meeting or exceeding established SLA
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project management, payments and receivables experience
• Technical consulting or business analysis experience in the ERP, systems integration or API space
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred Qualifications, Capabilities, And Skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.