Overview

Join to apply for the Collections & Recoveries Specialist role at iwoca Deutschland.

We’re looking for a Collections & Recoveries Specialist to maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.

Responsibilities

• Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
• Handling inbound and initiating outbound telephone calls, letters and emails with care, accuracy and customer service focus
• Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements
• Negotiate, implement and monitor feasible repayment solutions that balance the customer’s circumstances with the best interests of the business
• Collaborate with a wide range of teams to understand, strategise and implement the most appropriate action for each account
• Work closely with Collections Management and the Head of Collections to review and develop recovery strategies
• Instruct, liaise and monitor third parties such as debt collection agencies and Paralegals to ensure the best outcome
• Ensure compliance with all relevant legislation and regulatory guidelines
• Adhere to company policies and procedures and uphold iwoca’s reputation
• Update databases and systems to maintain accurate records of activities, observations and outcomes

Requirements

We look for people who are smart, humble, motivated and who are always looking to improve.

• At least 2 years debt recovery experience, ideally in the commercial/business sector
• Empathy, forbearance and professionalism
• Strong communication skills, accuracy and confidence
• Ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with enthusiasm for helping SMEs. Experience within the finance industry is advantageous

Don’t worry if you don’t hit every point—we’d still love to hear from you if you have other relevant experience.

Work life and culture

Work-life balance is important at iwoca and we offer flexible working in a hybrid role (office and home).

We’re committed to inclusivity and diversity as a core part of our culture where everyone can be themselves and thrive.

Our Benefits

We put effort into making iwoca a brilliant place to work:

• Offices in London, Leeds and Frankfurt
• Events and clubs, like bingo, comedy nights, yoga classes, football
• Two company retreats a year
• Drinks and snacks in offices

We Offer a Wide Range Of Benefits

• Medical insurance from Vitality, including discounted gym membership
• 25 days’ holiday, extra day off for your birthday and option to buy/sell up to 5 additional days
• Emotional and mental health support with Spill
• Share options
• Generous maternity and paternity leave
• Nursery tax benefit scheme
• Paid volunteering day
• Extra leave for travel or study
• One-month fully paid sabbatical after 4 years
• Cycle-to-work and electric car schemes

We also support ongoing learning with:

• L&D budget for everyone, including a book budget
• Company-wide talks with internal/external speakers
• Access to learning platforms like Treehouse

Compensation Range: £30K - £42K