Responsibilities

• Management of strong relationships with our ancillary partners, ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships.
• Responsible for trading performance and customer value outcomes, monitoring trends and future risks, and holding partners to account for delivery against these.
• Delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review and value assessment; and reporting to OpCo / Conduct Committee.
• Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in-life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing.
• Strong response to net rate reviews with the ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts.
• Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support commercial performance while ensuring fair consumer value, regulatory compliance and reputational integrity.
• Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products.
• Support the rectification of any commercial or operational issues, engaging with colleagues across the business and third party partners to collaboratively resolve issues.
• Support development of new products and propositions as these are developed and introduced.
• Working across the organisation to look at wider opportunities within the ancillary value chain.

Qualifications

• Experience of working with highly regulated General Insurance products, ideally within ancillary or claims function.
• Results-oriented, with drive to deliver against commercial and customer targets.
• Strong numerical reasoning with data analysis.
• Commercial focus and ability to drive strong negotiations that deliver benefits to all parties.
• Innovative and driven — able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices.
• Strong stakeholder management experience within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes.

About the role and benefits

• We are a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. We have invested in technology, pricing, data and analytics capabilities and our 4Cs culture.
• As a Finance team, we are building a market-leading finance technology platform and investing in our people and leadership development to commercially add value.
• Joining us means you will be supported, trained and developed, with recognition and opportunities to voice your ideas.
• Disability Confident employer. We welcome applications through the Disability Confident Scheme (DCS). If you require reasonable adjustments during recruitment, please let us know.
• We are committed to equal opportunities and inclusive recruitment, with fair access to support throughout the process.
• Benefits include a competitive salary plus a £5k car allowance; flexible hybrid working; annual performance bonus; private medical insurance; life assurance and income protection; matched pension contributions up to 10%; and a range of wellbeing and lifestyle benefits.
• Other benefits include 27 days of annual leave plus bank holidays, cycle to work, health plans, dental plans, and access to various wellbeing resources.

Job posting end date