Overview

Job Title: Business Analyst – Commercial & Pricing

Location: London (Hybrid – 3 days office, 2 days from home)

Department: Commercial UK & Ireland

Reports to: Commercial Pricing Director

Employment Type: Full-time, Permanent

About the Role

We’re looking for a commercially minded Business Analyst with strong financial acumen and a keen eye for detail to join our growing team. Based in London, you’ll play a pivotal role in supporting high-value bids and commercial opportunities across our soft services offering — including cleaning, catering, front-of-house, and security.

Working at the intersection of operations, finance, and business development, you’ll be instrumental in shaping pricing models and commercial strategies that drive contract wins, client retention, and long-term value.

Key Responsibilities

• Analyse bid documentation and commercial requirements to inform pricing strategy and solution design.
• Build, own, and manage detailed financial models, including P&Ls, cost breakdowns, and cashflow forecasts.
• Support the bid lifecycle from initial qualification through to post-submission negotiations.
• Work closely with operational leads, procurement, HR, and legal to gather inputs, validate assumptions, and ensure pricing accuracy.
• Identify risks and opportunities in commercial models and present findings clearly to senior stakeholders.
• Apply top-down and bottom-up pricing techniques aligned with internal benchmarks and external market trends.
• Prepare high-quality commercial summaries and support internal approvals through the commercial sign-off process.
• Ensure smooth handover of commercial models and assumptions to mobilisation teams upon contract award.

What We’re Looking For

• Proven experience (3+ years) in a Business Analyst, Commercial Analyst, or Pricing role — ideally within Facilities Management or outsourced services.
• Strong analytical mindset and commercial awareness, with the ability to interpret data, identify trends, and shape business decisions.
• Advanced Excel skills and confidence working with financial models.
• Understanding of FM operations and related cost drivers, including TUPE and wage legislation.
• Strong interpersonal and communication skills – able to collaborate effectively across functions and influence key stakeholders.
• Comfortable working to tight deadlines in a fast-paced, bid-driven environment.
• Experience working with both public and private sector clients is desirable.

Why Join Us?

• Hybrid working model: 3 days in our London office (Canary Wharf), 2 days from home.
• Be part of a respected, forward-thinking global organisation.
• High visibility role with real impact on commercial success.
• Supportive, fast-paced team environment with strong career progression potential.
• Competitive salary and comprehensive benefits package.

Ready to bring commercial insight to real-world business decisions?

Apply today and take the next step in your business analysis career with ISS.