About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.

We currently have an exciting new opportunity to join Operations Team at DLG Legal Services as a Commercial Delivery and Partnerships Manager. This is a permanent and full-time position, that can be based from any of our DLGLS sites i.e. Bromley, Bristol or Leeds (hybrid working).

The role

Reporting to Head of DLG Legal Services, you will drive the successful delivery of commercial initiatives whilst managing strategic partnerships that support the growth and operational efficiency of DLGLS. The role will involve contract management, MI management and performance reporting, supplier relationship management and partner collaboration to maximise value and ensure compliance, quality, and innovation in legal service delivery.

The role is key to maintaining strong relationships with insurer and supplier partners, driving business performance and ensuring partner satisfaction. This role involves strategic relationship building, contract delivery oversight and commercial management within the DLGLS environment.

What you'll be doing

Partnership Management

• Act as the primary point of contact for insurer and supplier partners whilst leading on regular business review meetings, performance updates, business planning and audit cycles.

• Maintain strong relationships with partners, where appropriate working with and alongside the DLG procurement and commercial management team, to support collaboration, innovation and continuous improvement through the identification of opportunities for service enhancement and partnership growth.

Service Delivery

• Work closely with operational leaders and legal teams to ensure delivery of legal services in line with contractual obligations.

• Monitor KPIs and SLAs, proactively addressing and managing any performance issues.

Commercial Oversight

• Lead on commercial negotiations, renewals and contract variations.

• Track profitability and performance trends through operational performance analysis.

• Engage with Finance Teams to provide commercial forecasts and contribute to budget cycles.

Contract Compliance & Risk

• Oversee contractual compliance and mitigate risks across partnerships.

• Liaise with compliance and legal teams as necessary.

• Ensure compliance with contractual obligations, data protection regulations and industry standards.

• Maintain appropriate records and documentation in line with internal governance frameworks.

Business and Strategy Development

• Identify and pursue opportunities to expand existing relationships.

• Support the onboarding of new business and assist in bid development.

• Contribute to the commercial strategy and identify opportunities to enhance service offerings.

• Conduct market analysis and feedback to inform business decisions.

What you'll need

• Strong commercial acumen with experience in contract and partnership management, ideally within a legal services or insurance environment.

• Strong understanding of insurance markets and legal services delivery models.

• Proven track record of managing projects or service delivery in a professional services environment.

• Excellent negotiation, communication and presentation skills, both written and verbal.

• Proven collaborative and proactive relationship management skills.

• Ability to analyse data, track performance and generate actionable insights.

• An understanding of the SRA and FCA regulatory frameworks.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• Up to 10% Annual performance-based bonus

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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