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Overview of the role

This role is critical to the success and growth of our private healthcare services, with a core focus on our Weight Management offering. The purpose is to lead and scale a high-performing clinic operation that delivers safe, compliant, and clinically effective care—while driving commercial success. The vision is to establish Well as a trusted provider of private healthcare, with Weight Management as a flagship service. This role blends clinical oversight, operational leadership, and commercial thinking to drive sustainable growth in a highly competitive and fast-evolving space.

This is a hybrid working role with 3 days in the office or working across sites.

Main Responsibilities

1. Clinic & Workforce Management: Oversee pharmacist and clinic scheduling, ensure coverage for annual leave, lead training for new pharmacists, technicians, and colleagues delivering the Weight Management service, and maximize service availability.
2. Revenue & Growth Delivery: Develop and implement strategies to drive revenue, improve patient retention, and identify cross-sell and partnership opportunities to support patient acquisition and long-term engagement.
3. Market & Competitor Insight: Conduct ongoing market research and competitor analysis. Monitor pricing models to ensure Well remains competitive.
4. Marketing & Engagement: Collaborate with marketing teams to engage existing patients, acquire new ones, and design win-back strategies using email, SMS, and other channels.
5. Clinic Operations & Patient Experience: Support remote pharmacist teams, optimize appointment scheduling, and manage patient flow to maximize clinic capacity and improve the patient journey, including proactive issue resolution for deliveries and faulty devices.
6. Technology & Data Utilisation: Lead the implementation and optimisation of CRM platforms and digital tools such as Monday.com to generate insights, improve processes, and enhance service delivery through data-driven decision-making.
7. Compliance & Clinical Governance: Ensure full compliance with regulatory standards, uphold patient safety, and conduct regular audits to maintain quality and ethical care.
8. Financial Oversight & Supply Chain: Track clinic and patient performance metrics, manage costs through resource planning, and work with the Pharmacy team to maintain stock levels. Partner with Customer Services for timely payment recovery.
9. Supplier & Service Development: Foster relationships with suppliers like Eli Lilly and Novo Nordisk to explore growth opportunities and explore service enhancements including Click & Collect and in-store delivery models.

Key knowledge and skills required:

• Excellent communication skills and ability to work with various departments.
• Commercial acumen.
• Analytical mindset to identify gaps and opportunities through data analysis.
• Experience in creating and executing marketing strategies supporting team efforts.

The Ideal Candidate

Well is proud to be a diverse and inclusive employer. We support candidates with specific requirements, whether it's accessible pharmacies or part-time roles. We are committed to making reasonable adjustments during recruitment.

Please note that due to high application volumes, it may not be possible to respond to all applicants. If you are not contacted within 28 days, you have been unsuccessful.

Package Description

• Competitive salaries
• Excellent training & development opportunities
• Paid holidays
• Workplace pension scheme
• Staff discount
• Travel loans and more

About the Company

For over 70 years, we've been committed to the health and wellbeing of UK communities. Well Pharmacy (part of Bestway Healthcare) is the second-largest pharmacy chain in the UK with around 760 pharmacies and 7,000 staff. Our mission is to provide the best community pharmacy experience and to be a central part of transforming primary healthcare using clinical expertise and technology. We aim to make medicines, advice, and services accessible where people need them most. We want our teams to feel proud, valued, and confident in a business that is stable, innovative, and caring.

'Together we make a difference'