Commercial Manager - Migrations (12m FTC) page is loaded

Commercial Manager - Migrations (12m FTC)

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures.

Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn.

• Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise key KPIs across upsell conversion, profitability, customer retention and NPS

• Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks

• Analyse, define and select optimal customer cohorts for migration campaigns

• Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin

• Analyse the performance of all customer campaigns post-launch, providing recommendations to maximise future performance

• Act as the commercial link between network programme and wider transformational initiatives, proactively spotting synergies / efficiencies

• Work collaboratively with cross-functional programme team across Finance, Operations, Product, Marketing and Tech to ensure customer and commercial point of view put forward.

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too

About Us

We’re on a mission to bring simple, affordable, reliable and fair connectivity to everyone. We believe every customer matters, so we’ve been challenging the status quo from the word go to change things for the better.

We’ve created a working environment where you can be yourself and give your all whether that be from your front room or the boardroom. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers.

It won’t always be easy, but it’s always exciting. There are great opportunities for you, and our business, if you’re ready to stand for something