Commercial Officer

Application Deadline: 21 September 2025

Department: Concessions and Ticketing

Employment Type: Permanent - Part Time

Location: Sheffield Head Office

Compensation: £31,059 - £33,866 / year

Description

• Hours: 21 hours per week
• Contract: Permanent
• Salary: £31,059 - £33,866
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the MCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.

Please note that SYMCA follows a structured salary grading system for all roles, and the offered salary for each post will be at the starting point within the specified grade. We value the skills and experience of potential candidates, and there will be opportunities for salary enhancements as you grow within South Yorkshire Mayoral Combined Authority.

South Yorkshire Mayoral Combined Authority (SYMCA) is currently in the process of reviewing its terms and conditions of employment including pay and grading. As part of this project, the post advertised may be subject to changes in the near future. All changes and any impact on individual posts will be discussed further should you be successfully appointed to the position you have applied for.

Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached).

Key Responsibilities

We’re looking for a detail-driven and analytical Commercial Officer to join our Concessions and Ticketing team. This is a key role responsible for managing and improving the concessionary travel reimbursement process, ensuring compliance with statutory requirements, and safeguarding public funds through robust data analysis and auditing.

You’ll work closely with public transport operators, using your analytical skills to validate claims, identify inconsistencies or misuse, and support continuous improvement of our systems and processes.

• Manage and enhance the concessionary claims process, ensuring accurate and timely reimbursement to transport operators.
• Build and maintain strong working relationships with transport operators to ensure data quality and resolve discrepancies.
• Conduct detailed analysis and audits of concessionary claims using Excel, Power BI, and smart travel data systems.
• Identify trends, errors, and potential fraud through data validation and reporting.
• Recommend and implement process improvements to enhance efficiency and data reliability.
• Stay informed of operational and industry developments that may impact claims or reporting.
• Respond to service requests via the CRM system, ensuring timely and effective resolution.

Skills, Knowledge and Expertise

You’ll be detail-oriented with strong analytical and communication skills. You’ll need to be confident working with data, systems, and external partners, and have a keen eye for identifying inconsistencies and opportunities for improvement. The ideal candidate will bring a mix of essential technical capabilities and desirable sector-specific knowledge to support the integrity and efficiency of our concessionary travel processes.

We'd love to hear from candidates with the following experience:

• Excellent communication and relationship-building skills, with experience working with external partners.
• High attention to detail and accuracy in data analysis and documentation.
• Experience conducting audits or reviews to identify risks or non-compliance.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to present data visually using tools like Power BI.
• Experience developing or improving business systems and processes.

Desirable:

• Knowledge of concessionary travel schemes or public transport operations.
• Experience supporting service or system changes affecting data flows.
• Awareness of statutory frameworks underpinning concessionary travel.
• Experience designing Power BI dashboards for reporting.
• Understanding of fraud detection in data reporting environments.

Benefits

All colleagues have access to a local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of benefits include -

• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time.
• Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway!
• Training on the job - Support with upskilling skills through on the job training and qualifications
• Holiday – Up to 36 days annual leave (depending on length of service). Pro-rata for part time colleagues.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.