Overview

Join to apply for the Commercial Roaming Manager role at BT Group.

Location: London, Bristol, Manchester.

Why BT Wholesale

We have around 1–2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. We focus on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services over the UK network in fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

What this job matters

The Commercial Roaming Manager will help the team stay on track with solid processes, smart insights, and the right tools to hit our commercial goals. That includes keeping roaming traffic running smoothly, ensuring a great customer experience, and working closely with trusted suppliers. The role will regularly report on performance, turning complex data into clear, useful insights, and collaborate across teams to ensure updates are delivered accurately and communicated effectively.

What You’ll Be Doing

• Lead steering reviews and prepare traffic distribution change requests, maintaining records on wholesale roaming traffic status.
• Monitor steering and rate changes to mitigate cost exposure and make volume forecasts to support network planning.
• Provide monthly system generated rates, accruals, and budget forecasts, aligned internally on cash outlook.
• Drive internal development, focusing on technical and reporting capabilities whilst collaborating with suppliers to develop traffic management solutions in line with evolving reporting insights.
• Support the monthly management of the UK Origin Based Rating and pricing for Global Wholesale Voice team.

The Skills You’ll Need

• Data Analysis
• Market Analysis
• Problem Solving
• Stakeholder Management
• Growth Mindset

What We Would Like To See On Your CV

• Proven ability to generate insights from complex datasets to uncover actionable insights and support strategic decision-making through analytics and Business Intelligence.
• Commercial acumen with a strong understanding of profitability drivers, performance monitoring, and trend analysis to inform business strategy.
• Highly organised to confidently present with clear communication to effectively engage stakeholders.
• Adept at identifying growth and driving innovation through new business models and ways of working whilst evaluating market trends, emerging technologies, and evolving customer needs.
• Industry experience within roaming is highly desirable.

Benefits Include

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate for all parents
• Enhanced women’s health support: menopause symptoms, cancer screenings, period care and more
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to hundreds of retail discounts including the BT shop

Flexible Working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

About BT

With over 175 years of heritage, BT is the flagship business brand of BT Group. We’re a global leader for secure connectivity and collaboration platforms for businesses of all sizes. We value diversity and inclusion and champion digital inclusion, equipping people, businesses and communities with digital skills to thrive. We celebrate difference and foster innovation, providing opportunities to be your best.

A Few Points to Note

Although these roles are listed as full-time, if you’re a job share, work reduced hours, or have flexible working requirements, please still get in touch. We will offer reasonable adjustments for the selection process if required. If you don’t meet every single requirement, please apply anyway — you may be the right candidate for this or other roles in our wider team.

DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification. We’re committed to a diverse, inclusive, and authentic workplace where everyone can be their best.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Telecommunications

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