Role overview

As one of our Commercial Managers in Home Claims, you’ll be delivering the execution of our commercial and trading strategy. You’ll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market leading Home Claims function. This role will focus on all aspects of the Home Claims strategy.

Job details – you’ll need to have demonstrable experience in

• Supporting the delivery of our Home Claims strategy to maximise commercial outcomes
• Driving data led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In-House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate
• Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes
• Managing risk and business continuity with business area, developing appropriate strategies to mitigate threats
• Owning the commercial performance of a key component of Home Claims
• Identifying trading performance improvement opportunities

Essential skills we would love you to have

• Demonstrable experience of delivering commercial initiatives in a regulated setting (financial services, insurance, utilities etc.) with home claims knowledge being highly desirable for at least one of our vacant positions
• Strong and demonstrable commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively
• Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders, both internally and externally

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage intro call with hiring leader
• 2nd stage interview with hiring leader and peer, involving a case study

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

Benefits

• Flexible working – hybrid approach; speak to your recruiter to discuss in more detail
• Competitive bonus scheme – 4Cs annual performance bonus
• Physical wellbeing – private medical insurance (PMI) for Band 4 colleagues
• Financial wellbeing – life assurance, income protection, matched pension contributions up to 10%, and additional wellbeing benefits
• Mental wellbeing programme – Thrive app, 24/7 colleague assistance, mental health first aiders, support groups
• 27 days annual leave + bank holidays, with option to buy or sell one week, plus healthcare and other discounts

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Our 4Cs principles are simple: by creating the right culture and giving colleagues the right tools, we’ll deliver good outcomes for every customer and grow the company profitably and sustainably.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We have a thorough referencing process, including credit and criminal record checks. If you require any reasonable adjustments during the recruitment process, our team is here to support you.

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