Overview

We’re on a mission to make money work for everyone. We’re moving away from traditional banking complexity with Monzo, backed by our coral cards, get-paid-early feature, financial education on social media, and award-winning customer service. We’re not about selling products—we want to solve problems and change lives through Monzo.

Remote, UK | £24,750 - £29,625 (depending on observed and evidenced performance in the interview) + Benefits

Please note: the essential criteria when applying for this role is that you are a tenured FCA-regulated Complaints Adviser with extensive experience of sending final written responses. Without this experience, your application will not be progressed.

Customer experience is at the heart of everything we do at Monzo. The role as an Adviser involves speaking to customers on the telephone as well as through in-app chat, social media platforms and email.