Complaints Handling and Consumer Duty Officer Operations / CX · London ·

15 Days Old

About Us:

InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing centred around ETFs. We’re already one of the fastest growing investment platforms in the UK and have passed £1bn invested.

We’re not just another investment platform — we’re redefining the game with our powerful investing tools designed for everyone, whether you’re just starting or scaling up. Recognized in top industry awards and growing fast (MoneyWeek Readers' Choice Awards Winners - 2024, Nuts About Money, Finder, Forbes).

We’re looking for excellent individuals with a passion for ETFs, fintech, and personal finance, who can help us take InvestEngine to the next level.

About the Role

We’re seeking an experienced and strategic Complaints Handling and Consumer Duty Officer to take ownership of our firm-wide approach to Consumer Duty compliance, with a specific focus on complaint resolution to ensure fair client outcomes and help the firm deliver PROD expectations.

This is a cross-functional, high-impact role reporting to senior leadership. You’ll be responsible for overseeing our complaints-handling framework, acting as the firm’s internal advocate for clients, and leading the design and delivery of effective Consumer Duty governance across all relevant functions (Product, Marketing, Operations, Compliance, and Technology).

You will also play a key role in preparing Board-level MI, thematic reviews, and regulatory reporting as part of our ongoing Consumer Duty strategy.

Key Responsibilities:

Consumer Duty Leadership:

Complaints Oversight & Resolution:

Cross-Functional Influence

Who you are:

Essential Experience & Skills:

Preferred Qualifications:

What You Can Expect from Us:

Ready to hire with purpose and precision?

Let’s talk. Apply via LinkedIn or reach out directly

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Location:
London, England, United Kingdom
Salary:
£60,000 - £80,000
Category:
Management & Operations

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