Complaints Manager

Hays is pleased to partner with our global client, a leading manufacturer of cars, motorcycles, and premium services. The company values innovation, sustainability, and product responsibility, aiming to shape the future of mobility. They highly regard their employees' passion, commitment, and contributions.

About the role:

We are seeking a complaints manager for a long-term temporary assignment. You will serve as the primary contact for business areas during challenging situations, investigate complex complaints, and retain customer loyalty by turning difficult circumstances into positive outcomes. You will also act as the final escalation point for complex or costly repairs.

The opportunity:

Join a passionate team dedicated to delivering exceptional service. This role will develop your skills in conflict resolution, stakeholder communication, data analysis, and compliance. You will influence customer experience strategies and utilize complaint insights to improve products, services, and processes.

Qualifications:

• GCSE/A-Level equivalent education
• Strong interpersonal skills across management levels
• Excellent organizational and time management abilities
• Proactive with quick reaction skills
• Ability to work independently and use initiative

Support and values:

The company’s core values include Openness, Responsibility, Appreciation, Transparency, Trust, and Diversity, guiding their culture and decision-making.

Compensation:

We offer a competitive hourly wage, an annual performance bonus, up to 35 days of leave including bank holidays, free on-site parking, and access to a subsidized restaurant. The role supports hybrid working, combining remote and on-site work.

Diversity, Equity, and Inclusion:

The company fosters a diverse and inclusive environment, promoting equal opportunities, respect, and innovation through various initiatives, supporting gender, age, ability, sexual orientation, and cultural diversity.

Hays Talent Solutions acts as an employment agency for this role. By applying, you accept the terms, privacy policy, and disclaimers available at hays.co.uk.