Overview

We\'re on a mission to make money work for everyone. We\'re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We\'re not about selling products - we want to solve problems and change lives through Monzo. We\'re looking for a Compliance Advisory Manager to join our second line of defence (2LoD).

We\'re looking for a pragmatic and collaborative compliance manager with good knowledge of FCA ICOBS rules and associated regulations and hands-on experience of providing compliance advice. You must also be passionate about Monzo\'s mission to make money work for everyone.

This role will have day-to-day responsibility for advising the Insurance squad on compliance matters (Building and Contents insurance, Life insurance, Travel insurance, Phone insurance). This role reports directly to Monzo\'s Senior Compliance Advisory Manager responsible for advising the Wealth Collective - covering Savings, Investments, Pensions & Insurance.

At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe there\'s a better way to do banking, and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. We operate a "three lines of defence" model of risk management at Monzo: you\'ll be working in 2LoD as part of our Risk and Compliance Collective, in the Compliance Team.

• Being the first point of contact for compliance advice on Insurance products.
• Providing clear and proactive compliance advice to the Insurance squad, especially on ICOBS and Consumer Duty.
• Reviewing customer journeys and communications to help the business deliver good customer outcomes, and flagging any risks.
• Advising Marketing and Financial Promotion teams on financial promotion rules and guidance.
• Overseeing regulatory breaches and incidents in relation to insurance activity.
• Learning about the wider Wealth products (Savings, Investments, Pensions) with the aim to expand support to more areas in future.

This role requires strong communication & collaboration skills with a hands-on approach, to ensure that regulations are fully understood, our products are \"compliant by design\" and our customers\' needs are being met.

• You know the Consumer Duty and ICOBS rules inside out
• You've got hands-on experience advising on insurance products ideally from working at a bank, insurer, or fintech.
• You like to be where the action is and thrive in fast paced environments.
• You're a great communicator and problem-solver, good at weighing risks and finding balanced solutions.
• You can work independently and juggle changing priorities.
• You're good at building strong relationships with different teams.
• You're passionate about compliance and excited about the future of banking!

What\'s in it for you

This role can be based in our London or Cardiff offices, or be distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

Application process

• Initial video interview with hiring manager - 30 mins
• Technical video interview with hiring manager & stakeholder - 60 mins
• Behavioural video interview with two stakeholders - 60 mins

Our average process takes around 3-4 weeks but we will always work around your availability. If you have questions ahead of this please contact us.

Equal opportunities

Diversity and inclusion are a priority for us and we\'re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we\'re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We\'re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.