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The Company

We’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission.

The Company

We’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission.

We’re on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death.

But we can’t do it alone, and that’s why we’re assembling a team of top performers to build with us.

Ready to be part of something big?

The Role

We're looking for a detail-oriented and experienced compliance operations lead to join our team. In this role, you'll be managing the compliance paralegals, ensuring that our online wills are reviewed within SLA, reflect clients wishes whilst maintaining the highest levels of quality.

You will also ensure LPAs are reviewed within strict timeframes within the team, and customers are made aware of any changes they need making - as well as then registering these documents with the office of public guardian.

Finally, you’ll be in charge of the team that ensures all wills sent for storage are accurately signed, and if not, working with customers to rectify this as soon as possible. Your expertise will give our clients confidence that their estate planning documents are both accurate and effective. We need a manager who can handle high volume workload, whilst maintaining the highest standards of quality and accuracy.

Key Responsibilities

• Managing the compliance operations team, ensuring that all SLAs are met across online LPA production, online will reviewing, LPA in house review and will verifications.
• Work with legal ops and head of ops to keep reviewing processes to ensure compliance, whilst looking for ways to improve efficiency and reduce costs
• Review wills written using the online platform to ensure they meet legal and procedural requirements.
• Reviewing completed LPAs, working with customers to ensure they have been accurately finalised and registering them with the office of public guardian on behalf of clients
• Drafting LPAs for our online only customers
• Reviewing wills sent back to storage to confirm if they have been signed and witnessed correctly, and updating customers directly - and following up if they need to action anything further
• Flagging legal risks or unusual circumstances for solicitor review
• Ensuring all document return requests are verified with correct ID and completed within SLA
• Working with legal to keep reviewing processes and auditing teams work to ensure compliance and accuracy.
  
  

• You have 1+ years of experience managing a team of paralegals or compliance teams, in a corporate or startup environment (preferred).
• You have knowledge of Wills, Probate and Lasting Power of Attorney (preferred).
• You can handle high-volume workloads while maintaining exceptional attention to detail.
• Strong written communication skills, with the ability to simplify complex legal language.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Commitment to client confidentiality and data protection.
• Strong verbal communication skills and willingness and patience with clients.
• Flexible - you may need to extend beyond typical job duties, especially during peak times during campaigns
• Strong organisational skills and time management - there will be times of high volume!
  
  

• Octopus share incentive scheme.
• Hybrid working (London Bridge).
• Flexible holiday + extra day off for your Birthday.
• Work from anywhere in the world for up to 4 weeks per year.
• Vitality Health & Life Insurance.
• Pension scheme.
• Enhanced parental leave.
• Free Will & LPAs + discounts on other Octopus services.
• Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme.
• Octopus Giving: we match any charitable fundraising that you do up to £500.
• Octopus Springboard: where we help our employees become fully-fledged entrepreneurs.
• Dog friendly office.
• Breakfast every day, snacks and wellness activities.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Legal Services

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