Construction Account Manager

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We are seeking a talented individual to join our Construction team at Marsh. This role can be based in Norwich or Manchester with a requirement of working at least three days a week in the office.

The Account Manager will work within a highly skilled team of Client Executives/Client Managers that specialises in managing a portfolio of existing construction accounts, alongside dealing with new Project/Annual enquiries.

The successful candidate will help manage a book of business and deal with all queries from brokers, clients and stakeholders as well as the day-to-day running of the existing portfolio including renewals, mid-term adjustment, placements, etc.

We are a tight, professional and technical team of 150 insurance professionals in the UK working with all insurance products and services for our portfolio of large commercial construction clients.

We will rely on you to:

Provide close support to both Client Executives (CE) and our in-house Broking Team, including management of the placement process – new business and renewals. This extends to collection and distribution of premiums, as well as routine servicing of accounts.
Develop an excellent understanding of CE/Broking Team requirements
Implement the Construction specific placement strategy to achieve growth goals and provide exceptional client service.
Facilitate submission of new coverage enquiries and obtain quotes from Insurers based upon the Client First Principals for Broking, being “Identify, Promote, Pursue, Handle, Continue, Manage” transaction model.
Bind cover according to Client instructions and be responsible for the accuracy of policy documents.
Create and maintain relationships within own practice, insurance markets, clients, and underwriters to provide cohesive client service.
Interface closely with client executives and client teams to support client retention and new business production.
Advise management about client issues or trends through clear communication, and participates in the development of solutions
As well as technical and administrative support, depending on seniority and experience, the CM may be expected to deal directly, and build relationships with, clients, intermediaries and markets, in order to ensure the timely and accurate processing of placements, and comprehensive servicing.

What you need to have:

The ability to process instructions whilst working under pressure
Excellent relationship building skills
Confidence to be an articulate verbal and written communicator.
Strong organisational skills, diary management, and an ability to multi-task.
Good standard of education

What makes you stand out:

Previous experience gained within insurance as an account handler/broker support, ideally with construction clients (but not essential).
Able to calmly process a large volume of diverse workload with accuracy and efficiency.
Be resilient, happy to work in a busy and demanding environment, and enthusiastic to learn.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Insurance and Business Consulting and Services

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