A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Purpose of the Role:

To lead the operational and service delivery elements of IBM’s Oracle - Managed Payroll Service in the UK and Ireland. This role is responsible for ensuring high-quality, compliant payroll delivery, embedding best practices across the function, and supporting the continued integration and evolution of the service following the Symatrix acquisition.

Required education

Bachelor's Degree

Required technical and professional expertise

Key Responsibilities:

• Service Delivery & Operations
• Lead the day-to-day delivery of Oracle payroll services within the UK CIC, ensuring performance against SLAs, KPIs, and quality benchmarks.
• Ensure payroll operations remain fully compliant with UK and Irish payroll legislation, audit requirements, and data privacy standards.
• Implement operational processes and controls to drive accuracy, consistency, and efficiency.

Practice Development

• Support the Director in evolving and expanding the Oracle Payroll practice within CIC and Consulting.
• Help shape delivery frameworks, tooling adoption, and internal governance aligned to Oracle methodology and IBM best practices.
• Manage and mentor Payroll Services Managers and senior SMEs, creating a high-performing, agile, and scalable team.
• Contribute to workforce planning, hiring, onboarding, and upskilling of payroll talent.
• Act as escalation point for complex operational issues and support resolution of service-critical challenges.
• Partner with HR Transformation, Consulting, and IBM BPO teams to ensure seamless integration of payroll with wider enterprise application delivery.
• Support alliance coordination with Oracle and SAP for delivery-focused workstreams.
• Support for Strategic Growth
• Provide delivery input to pre-sales activity, including solution design and resourcing for major bids.
• Contribute operational insights to roadmap planning, service enhancement, continuous improvement and automation initiatives.
• Operates as the bridge between strategy and day-to-day execution.
• Owns service delivery and operational excellence within the managed payroll offering.
• Focus on embedding scalable, compliant processes as the practice grows.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Head of Payroll Services - Managed Payroll (BPO) - UK

Job ID

59748

City / Township / Village

Manchester

State / Province

Manchester

Country

United Kingdom

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Regular

Position type

Professional

Up to 20% or 1 day a week

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?