Contact Centre Team Leader

Epsom | Hybrid Working (1 day per week) | Customer | Permanent | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Contact Centre Team Leader, you will bring the ability to manage work-streams to agreed service levels and individuals to achieve personal KPI targets as well as leadership and influencing skills. You will have a continuous improvement approach, be able to respond well to change and be capable of contributing positively to a growing and evolving department.

As our Contact Centre Team Leader, you will:

• Support the Business Manager to achieve the departmental targets through effectual and efficient leadership of your contact centre team of coordinators.

• Review current process’ and ensure resource is effectively managed towards budgetary requirements.

• Support, develop and coach your team, balancing performance and productivity to ensure a well-rounded team.

• Evaluate and highlight any potential areas of improvement and apply preventative planning to resolve.

• Work together with the other team leaders to achieve, SLA and revenue targets for the department.

• Develop strategies together with the Quality and Training team, to ensure progression and developmental plans for coordinators are appropriate and training scheduled are planned.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.