Overview

Be among the first 25 applicants. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

We are now looking for a Contract Service Manager to take ownership of a long-standing fault maintenance contract (station security) across major London train stations. Reporting into the Lead Contract Service Manager, you’ll play a key role in managing finances, performance, and delivery on a high-profile contract that keeps London moving. This is a hybrid role - you’ll be based at our Canning Town office 2 days per week, with an additional day visiting customer sites across London.

Responsibilities

• Take full accountability for contract finances, ensuring delivery within budget.
• Identify opportunities for growth and additional revenue through variations and new orders.
• Manage invoicing, budgets, forecasts, and monthly financial reporting up to board level.
• Gain a deep understanding of costs, reviewing expenditure regularly to spot trends and efficiencies.
• Ensure contract performance meets all SLA and KPI commitments, working with delivery managers on root cause analysis and service improvements.
• Oversee commercial risks and work closely with legal and commercial teams.
• Drive continual service improvement initiatives to deliver cost-effective solutions.
• Manage contract changes and new mobilisations, ensuring all scope adjustments are properly covered.
• Provide line management for a Contract Controller.

Who you are / Qualifications

• You’re an experienced Project / Contract Manager with a proven track record of leading complex maintenance contracts worth £2M+.
• Strong financial and commercial acumen, leadership skills, and the ability to inspire both teams and stakeholders.
• Proven financial and commercial expertise.
• Experience leading large-scale maintenance contracts (£2M+).
• Strong people management skills.
• Background in Rail, Construction, Civil Engineering, or Utilities.
• Flexibility to travel across London.

What we offer / Benefits

• A career at Telent with opportunities across sectors, roles, technologies and clients.
• We are growing and rely on our committed team to deliver.
• Inclusive culture that respects and values difference, with diverse ideas.
• Car Allowance
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• Family friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants and shopping with Telent Reward scheme

#TJ-Hybrid