Social network you want to login/join with:

NHS Property Services (NHSPS) is dedicated to enabling excellent patient care by serving as a trusted property advisor to the NHS. We are committed to providing the best estate solutions, ensuring that our healthcare facilities are optimised for efficiency and effectiveness.

We proudly manage a diverse portfolio of 2,700 properties across England, catering to the needs of 6,300 customers. This extensive portfolio represents approximately 10% of the total NHS estate. Our properties range from historic listed buildings to state-of-the-art integrated care centres, encompassing hospitals, GP practices, and administrative offices.

We have a fantastic opportunity for a Contract Manager based in Bicester Community Hospital and covering the Oxfordshire region

The role is a permanent position working 37.5 hours a week, Monday to Friday 9.00am to 5.30pm, hybrid between working from home, the office and the customer sites.

The salary is starting from £40,000, with a £3,000 car allowance, up to 10% company bonus and 27 days annual leave.

About the role:

We’re looking for a confident and people-focused Contract Manager to oversee a portfolio of healthcare sites. You’ll be the key point of contact for tenants and service providers, ensuring that facilities services are delivered smoothly, safely, and in line with agreed standards.

This role is ideal for someone who enjoys building strong relationships, solving problems, and making a real difference in the day-to-day experience of patients, Colleagues, and visitors. The ideal candidate will be from a customer facing background, this is an excellent opportunity to develop contracts and PFI experience in a large, national organisation

What you will do:

Customer Engagement & Relationship Management

• Acting as the main liaison for tenants and service users, resolving queries and ensuring a high level of satisfaction.
• Managing day-to-day service delivery, logging and tracking issues, and ensuring timely resolution through the helpdesk process.

Compliance & Risk Management

• Coordinating inspections, audits, and compliance checks to ensure services meet safety and quality standards.

Project & Works Coordination

• Overseeing small works and variations, ensuring they are delivered on time, within budget, and to specification.

Communication & Reporting

• Leading meetings, producing reports, and maintaining accurate property and service records

What you will bring to the role:

• The ability to influence and build relationships
• customer centric attitude

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.